At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth club operations.
- Company: Join Buzz Bingo, a vibrant and fun workplace focused on customer experience.
- Benefits: Enjoy competitive salary, wellness apps, training opportunities, and generous holiday leave.
- Other info: Dynamic role with opportunities for personal growth and recognition.
- Why this job: Make a real impact in a lively environment while developing your leadership skills.
- Qualifications: Experience in managing teams and a passion for customer service is essential.
The predicted salary is between 31000 - 31000 £ per year.
We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Enfield. This role is working full time, 40 hours per week. You must be flexible to work within the hours of the business. This role has a salary of up to £31,000 per year depending on experience.
The Role You’ll Play
As Assistant Manager also known as our Club Operations Manager, you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey
- Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager
- Seek opportunities to recognise and appreciate those that go the extra mile
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery
- Deliver an exceptional food and beverage offering, where the quality and service is outstanding
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- Self-aware and welcomes constructive feedback
- Committed to your own and other's development
- You have evidence of being able to manage and drive new initiatives through others
- Evidence of leading, and coaching a team to deliver exceptional customer service
Assistant Manager in Enfield employer: BUZZ Bingo
At Buzz Bingo Enfield, we pride ourselves on being an exceptional employer that values our team members and their growth. With a strong focus on employee wellbeing through initiatives like the Help@Hand app and the Thrive App, alongside comprehensive training opportunities and a supportive work culture, we ensure that our staff feel valued and empowered. Join us for a rewarding career where you can make a real impact in delivering outstanding customer service while enjoying generous benefits and a vibrant team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Enfield
✨Tip Number 1
Get to know the company culture before your interview. Check out Buzz Bingo's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for customers. Be ready to share these during your chat with them.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows you're engaged and keen to learn more about how you can contribute to the team. Ask about their training programmes or how they recognise team members who go the extra mile.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Buzz Bingo family.
We think you need these skills to ace Assistant Manager in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Manager role. Highlight any previous management experience in customer service, especially in leisure or hospitality, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer service and how you can contribute to our Buzz Bingo brand values. Keep it engaging and personal!
Showcase Your Leadership Skills:In your application, don’t forget to mention specific examples of how you’ve led a team or driven initiatives in the past. We want to see how you’ve made a difference in your previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Let’s get started on this exciting journey together!
How to prepare for a job interview at BUZZ Bingo
✨Know the Buzz Bingo Brand Values
Before your interview, make sure you understand Buzz Bingo's brand values and how they translate into exceptional customer service. Think of examples from your past experiences where you've embodied similar values, as this will show that you're a great fit for the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, especially regarding customer complaints or team management. Prepare some scenarios from your previous roles where you successfully resolved issues or led your team to improve service levels.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead and motivate a team. Be ready to discuss your leadership style and provide examples of how you've coached team members to achieve exceptional results in a customer service environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
