At a Glance
- Tasks: Provide exceptional customer service and build relationships in a vibrant club environment.
- Company: Join a supportive team in a fun and dynamic Brighton Club.
- Benefits: Enjoy flexible hours, wellbeing apps, training opportunities, and generous staff discounts.
- Other info: Flexible roles with opportunities for personal growth and recognition.
- Why this job: Be yourself while making a real impact on customers' experiences every weekend.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Brighton Club offering a 16 hour contract. Shifts will be both Saturday and Sunday evenings working 6pm until 2am - please ensure you are available for these shifts when applying.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards
- Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Weekend Club Host - Customer Service Pro in Eastbourne employer: BUZZ Bingo
Join our vibrant team as a Weekend Club Host in Brighton, where we celebrate individuality and foster a supportive work environment. With a strong focus on employee wellbeing, we offer a range of benefits including access to mental health resources, extensive training opportunities, and a generous holiday scheme, all while working in a fun and dynamic atmosphere that prioritises exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Club Host - Customer Service Pro in Eastbourne
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Be yourself! The job description mentions being genuine, so don’t be afraid to let your personality shine through. Share your experiences and how they relate to the role – it’ll make you memorable!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Weekend Club Host - Customer Service Pro in Eastbourne
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Weekend Club Host role. Highlight any relevant experience in customer service, especially in hospitality or leisure, and explain how you can bring that experience to our team.
Show Your Passion:We love candidates who are genuinely excited about providing exceptional service. Share a story or two about times you've gone above and beyond for customers – it’ll help us see your commitment to creating a great experience!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is key. During the interview, share specific examples of how you've built rapport with customers in previous roles. This will demonstrate that you genuinely care about providing exceptional service.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle various customer situations. Prepare by thinking of past experiences where you went above and beyond for a customer. This shows your problem-solving skills and commitment to customer satisfaction.
✨Know the Company Culture
Familiarise yourself with the company's values and culture. They want someone who fits in well and embodies their ethos of caring for people. Mention how you align with their mission during the interview to show you're a great fit.
✨Flexibility is Key
The role requires flexibility across different tasks. Be prepared to discuss your adaptability and willingness to take on various responsibilities. Highlight any past experiences where you successfully juggled multiple roles or tasks.
