At a Glance
- Tasks: Provide exceptional customer service and build relationships in a vibrant club environment.
- Company: Join a supportive team that values your individuality and growth.
- Benefits: Enjoy flexible hours, wellbeing apps, training opportunities, and generous staff discounts.
- Other info: Flexible shifts on weekends with great career development opportunities.
- Why this job: Be part of a fun atmosphere while making a real difference for customers.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 12 - 12 £ per hour.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you will be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Brighton Club offering a 16 hour contract. Shifts will be both Saturday and Sunday evenings working 6pm until 2am - please ensure you are available for these shifts when applying.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards
- Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant in Eastbourne employer: BUZZ Bingo
Join our vibrant team as a Customer Assistant in Brighton, where we celebrate individuality and foster a supportive work environment. With a strong focus on employee wellbeing, we offer comprehensive benefits including access to mental health resources, extensive training opportunities, and a generous holiday scheme. Our culture encourages personal growth and recognition, making it an ideal place for those who thrive on delivering exceptional customer service while being part of a caring community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Eastbourne
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Be flexible and open-minded! The job description mentions various tasks across the club, so be prepared to discuss how you can adapt to different roles. Show them that you're a team player who can jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant in Eastbourne
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how it relates to our values at StudySmarter.
Show Your Flexibility:Since the role involves various tasks, mention your adaptability in your application. Let us know how you can handle different responsibilities and work well in a team environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BUZZ Bingo
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise being yourself and supporting personal growth, think about how your own values align with theirs. Be ready to share examples of how you embody these values in your previous roles.
✨Showcase Your People Skills
As a Customer Assistant, your ability to connect with customers is key. Prepare specific examples of how you've built rapport with customers in past jobs. Think about times when you went above and beyond to provide exceptional service, as this will resonate well with the interviewers.
✨Be Ready for Flexibility Questions
The role requires flexibility across various tasks. Expect questions about how you handle changing situations or unexpected challenges. Have a couple of stories ready that demonstrate your adaptability and willingness to take on different responsibilities.
✨Prepare for Cash Handling Scenarios
Since the job involves handling cash, brush up on your basic numeracy skills and be prepared to discuss your experience with cash transactions. You might be asked how you ensure accuracy when dealing with money, so think of examples that highlight your attention to detail.
