At a Glance
- Tasks: Lead the team and ensure exceptional customer service in a vibrant club environment.
- Company: Join Buzz Bingo, a fun and inclusive workplace dedicated to creating memorable experiences.
- Benefits: Enjoy flexible shifts, mental health support, training opportunities, and generous staff discounts.
- Other info: Must be 18+; we celebrate diversity and encourage all backgrounds to apply.
- Why this job: Kickstart your management career while making a positive impact on customers' experiences.
- Qualifications: Previous experience in customer service, ideally as a supervisor in hospitality or retail.
The predicted salary is between 25400 - 27400 € per year.
Job Description
Are you ready to take your first steps into Management? Perhaps you are already a supervisor or team leader looking for your next role?
Why not join us as a Duty Manager in our Wallsend club. Starting salary of £12.21 per hour rising to £13.17 per hour upon successful completion of probation and sign off. This is a full time 40 Hour Role and will include daytime, evening, late night, and weekend shifts.
The Role You’ll Play
As a Duty Manager you go above and beyond to provide exceptional service to our customers. You make sure our customers have an outstanding experience every single time they visit the Club to enhance their overall experience. You lead from the front, ensuring that our teams understand what is expected of them.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with customers.
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
- Run Bingo Sessions including supervising the operation and coaching and supporting the team.
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment.
- Outstanding communication skills that can be adapted to different situations when necessary.
- Experience at a Supervisor or Team Leader level ideally in a Retail, Hospitality or Leisure business.
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards.
As an equal opportunity’s employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive, and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.
Applicants must be 18+
#BB1
Duty Manager in Wallsend employer: BUZZ Bingo
At Buzz Bingo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. As a Duty Manager in our Wallsend club, you'll benefit from comprehensive training, mental wellbeing support, and a competitive salary structure, all while leading a dedicated team to deliver outstanding customer experiences. Join us to not only advance your career but also to be part of a community that celebrates diversity and recognises your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Wallsend
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Duty Manager at Buzz Bingo. Understanding the nuances of customer service in a leisure environment will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. This will highlight your ability to lead from the front, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Buzz Bingo if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss how you would create a safer gambling environment. This shows that you understand the importance of responsible gaming and are proactive about ensuring customer safety.
We think you need these skills to ace Duty Manager in Wallsend
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, particularly in hospitality or leisure environments. Emphasise any supervisory roles you've held and the skills you've developed that align with the Duty Manager position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples of how you've led teams or improved customer experiences in previous roles to demonstrate your suitability for the position.
Highlight Relevant Skills:In your application, focus on key skills such as communication, leadership, and flexibility. Provide examples of how you've adapted to different situations and ensured compliance with company policies in past roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a management role.
How to prepare for a job interview at BUZZ Bingo
✨Showcase Your Customer Service Skills
As a Duty Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers, especially in hospitality or retail settings.
✨Demonstrate Leadership Qualities
Highlight your experience as a supervisor or team leader. Be ready to discuss how you've motivated teams, handled conflicts, and ensured high standards of service in previous roles.
✨Familiarise Yourself with Company Policies
Understand the company's policies and values, especially regarding customer safety and wellbeing. Be prepared to discuss how you would enforce these policies while maintaining a positive environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to make quick decisions or adapt to unexpected situations, and be ready to share those stories.
