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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage club operations.
- Company: Join Buzz Bingo, a vibrant and inclusive leisure company focused on fun and community.
- Benefits: Enjoy flexible shifts, mental wellbeing support, staff discounts, and a generous holiday scheme.
- Why this job: Kickstart your management career in a dynamic environment with opportunities for growth and recognition.
- Qualifications: Experience in customer service and supervisory roles is essential; must be 18+.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 25400 - 27400 £ per year.
Are you ready to take your first steps into Management? Perhaps you are already a supervisor or team leader looking for your next role? Why not join us as a Session Manager in our Weston Super Mare club. Starting salary of £12.21 per hour rising to £13.17 per hour upon successful completion of probation and sign off. This is a full time 40 Hour Role and will include daytime, evening, late night, and weekend shifts.
The Role You’ll Play
As a Session Manager you go above and beyond to provide exceptional service to our customers. You make sure our customers have an outstanding experience every single time they visit the Club to enhance their overall experience. You lead from the front, ensuring that our teams understand what is expected of them.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with customers.
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
- Run Bingo Sessions including supervising the operation and coaching and supporting the team.
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment.
- Outstanding communication skills that can be adapted to different situations when necessary.
- Experience at a Supervisor or Team Leader level ideally in a Retail, Hospitality or Leisure business.
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards.
As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive, and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Duty Manager employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Session Manager at Buzz Bingo. Understanding the nuances of customer service in a leisure environment will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. This will highlight your ability to lead from the front, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Buzz Bingo if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss how you would create a safer gambling environment. This shows that you understand the importance of responsible gaming and are proactive about ensuring customer safety.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in hospitality or leisure environments. Emphasise any supervisory roles you've held and specific achievements that demonstrate your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention your understanding of the role of a Session Manager and how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on your outstanding communication skills and ability to adapt to different situations. Provide examples of how you've successfully managed teams or improved customer experiences in past roles.
Show Enthusiasm for the Company: Research Buzz Bingo and express your enthusiasm for their values and culture in your application. Mention any specific aspects of their benefits or training opportunities that appeal to you, showing that you are genuinely interested in being part of their team.
How to prepare for a job interview at BUZZ Bingo
✨Showcase Your Customer Service Skills
As a Session Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers, especially in hospitality or retail settings.
✨Demonstrate Leadership Qualities
Since the role involves leading a team, be ready to discuss your leadership style. Share instances where you successfully managed a team, resolved conflicts, or motivated colleagues to achieve goals.
✨Familiarise Yourself with Company Policies
Understanding Buzz Bingo's policies and standards is crucial. Research their approach to customer service and safer gambling environments, and be prepared to discuss how you would uphold these standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios you might face as a Session Manager and how you would handle them, particularly in high-pressure situations.
