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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and create memorable experiences.
- Company: Join Buzz Bingo, a vibrant and inclusive workplace with a focus on teamwork.
- Benefits: Enjoy competitive pay, wellness apps, training opportunities, and generous staff discounts.
- Why this job: Kickstart your management career while making a real impact in a fun environment.
- Qualifications: Experience in customer service and leadership, adaptable communication skills.
- Other info: Flexible shifts, excellent career growth, and a commitment to diversity.
Overview
Why not join us as a Session Manager in our Nottingham Top Valley club. Starting salary of £12.21 per hour rising to £13.17 per hour upon successful completion of probation and sign off. This is a part time 20 Hour Role and will include daytime, evening, late night, and weekend shifts.
Base pay range
Are you ready to take your first steps into Management? Perhaps you are already a supervisor or team leader looking for your next role?
This role offers progression into management with responsibilities across club operations.
The Role You’ll Play
As a Session Manager you go above and beyond to provide exceptional service to our customers. You make sure our customers have an outstanding experience every single time they visit the Club to enhance their overall experience. You lead from the front, ensuring that our teams understand what is expected of them.
Hit The Jackpot With Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities As Part Of Our Team
- Build rapport and relationships with customers.
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard.
- Run Bingo Sessions including supervising the operation and coaching and supporting the team.
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live.
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment.
- Outstanding communication skills that can be adapted to different situations when necessary.
- Experience at a Supervisor or Team Leader level ideally in a Retail, Hospitality or Leisure business.
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards.
As an equal opportunity employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive, and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team.
Applicants must be 18+
Seniority level
- Mid-Senior level
Employment type
- Part-time
Job function
- Management and Manufacturing
Industries
- Restaurants
Referrals increase your chances of interviewing at Buzz Bingo by 2x
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Duty Manager employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Buzz Bingo's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and leadership.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for providing exceptional service shine through. Share specific examples of how you've gone above and beyond in previous roles to impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Session Manager role. Highlight your experience in customer service and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Show Your Personality: Don’t be afraid to let your personality shine through in your application. We’re looking for someone who can connect with our customers and lead a team, so share your passion for providing exceptional service and creating a fun atmosphere.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and skills. Remember, we appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BUZZ Bingo
✨Know the Company Inside Out
Before your interview, take some time to research Buzz Bingo. Understand their values, mission, and what makes them unique in the hospitality and leisure industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Session Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about specific situations that highlight your ability to build rapport and handle challenges gracefully.
✨Demonstrate Leadership Qualities
Since this role involves leading a team, be ready to discuss your leadership style. Share instances where you've successfully managed a team or project, focusing on how you motivated others and ensured high standards were met.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows you're not just interested in getting the job, but also in finding the right fit for yourself and the company.
