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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and support the General Manager.
- Company: Join Buzz Bingo, the UK's top choice for Bingo with a vibrant culture.
- Benefits: Enjoy competitive salary, wellness apps, training, and generous holiday options.
- Why this job: Be part of a fun, fast-paced environment where your contributions truly matter.
- Qualifications: Experience in managing teams and a passion for customer service is essential.
- Other info: Flexible hours and opportunities for career growth await you!
The predicted salary is between 28000 - 42000 £ per year.
We have an exciting opportunity for a Deputy General Manager to join us in Merseyside. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £35,000 depending on experience. Please note you may be asked to cover other clubs in the region at short notice.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Assist the General Manager to implement the brand strategy flawlessly at a local level
- Deputise for the General Manager in all operational aspects of the Club
- Seek opportunities to recognise and appreciate those that go the extra mile
- Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Provide input to the club’s local strategic plan on a trimester basis
- Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
- Have a highly visible presence in all areas of the club at peak trading times
- Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
- Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
- Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- A relentless focus upon customer service standards with strong attention to detail
- Self-aware and welcomes constructive feedback
- Committed to your own and other's development
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
Applicants must be 18+
Deputy General Manager - Merseyside employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager - Merseyside
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Buzz Bingo. You never know who might give you the inside scoop on job openings or even put in a good word for you!
✨Tip Number 2
Prepare for the interview by researching Buzz Bingo's values and culture. Think about how your experience aligns with their mission to deliver exceptional customer service. Show them you're not just another candidate, but someone who truly gets what they're all about!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for management roles and be ready to discuss how you've handled challenges in the past. Confidence is key, so the more you practice, the better you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Buzz Bingo team. Let's get you that Deputy General Manager role!
We think you need these skills to ace Deputy General Manager - Merseyside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deputy General Manager role. Highlight any previous management experience in customer service, especially in leisure or hospitality, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about Bingo and how you can contribute to our mission. Be genuine and let your personality come through – we love that!
Showcase Your Customer Service Skills: Since this role is all about exceptional customer service, make sure to include examples of how you've gone above and beyond for customers in your application. We want to see your commitment to creating great experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at BUZZ Bingo
✨Know the Buzz Bingo Brand
Before your interview, dive deep into understanding Buzz Bingo's brand values and mission. Familiarise yourself with their customer service approach and how they create a welcoming environment. This will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. Be ready to discuss how you can motivate and support your colleagues.
✨Be Flexible and Adaptable
Given the nature of the role, flexibility is key. Highlight your willingness to cover other clubs and adapt to changing circumstances. Share instances where you've had to think on your feet or adjust plans quickly to meet business needs.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the club's culture, team dynamics, and future initiatives. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
