Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive business success.
- Company: Join Buzz Bingo, the UK's top choice for Bingo with a vibrant culture.
- Benefits: Up to £33k salary, 5 weeks annual leave, staff discounts, and wellness support.
- Other info: Opportunities for career growth and professional development await you!
- Why this job: Be part of a fun, fast-paced environment where your impact is celebrated.
- Qualifications: Experience in managing teams and delivering outstanding customer service.
The predicted salary is between 33000 - 33000 £ per year.
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Ipswich. This is a full time 44 hour role. You must be flexible and available to work within the opening hours of the business. The salary for this role is up to £33k depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You'll Play
As Deputy Manager you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You'll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club's local strategic plan.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App - for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards - Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays
- Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday
- Staff discount 50% off bingo tickets, food soft drink
Your Responsibilities as Part of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Deputise for the General Manager in all operational aspects of the Club
- Evaluate actions to maintain and improve KPI performance
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Provide input to the club's local strategic plan
- Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
- Have a highly visible presence in all areas of the club at peak trading times
- Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We're Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, or hospitality environment
- Mobility to travel and work in other sites as required
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- Self-aware and welcomes constructive feedback
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
- Applicants must be 18+
Deputy General Manager (Ipswich) employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager (Ipswich)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Buzz Bingo's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the Deputy General Manager role at Buzz Bingo.
✨Tip Number 3
Show off your customer service skills! Be ready to share specific examples of how you've delivered exceptional service in the past. Buzz Bingo values a strong customer journey, so highlight your relevant experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Deputy General Manager (Ipswich)
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description from top to bottom. Understanding what Buzz Bingo is looking for will help you tailor your application and show us that you're the right fit for the Deputy General Manager role.
Showcase Your Experience: When writing your application, highlight your previous experience in managing teams and delivering exceptional customer service. Use specific examples to demonstrate how you've made a difference in past roles, as this will resonate with us at Buzz Bingo.
Be Authentic: We love genuine personalities! Don’t be afraid to let your true self shine through in your application. Share your passion for the bingo industry and how you can contribute to our mission of being the Nation's No 1 Choice for Bingo.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at BUZZ Bingo
✨Know the Buzz Bingo Brand
Before your interview, make sure you understand Buzz Bingo's brand values and mission. Familiarise yourself with their approach to customer service and how they create a welcoming environment. This will help you demonstrate your alignment with their culture during the interview.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Highlight your ability to motivate others and drive results, as this will be key in your role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you've had to handle customer complaints or improve service delivery. Practising these scenarios will help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the club's strategic plans or how they measure success in customer service. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.