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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and support club operations.
- Company: Join Buzz Bingo, the UK's top choice for Bingo, with a vibrant team culture.
- Benefits: Enjoy competitive salary, wellbeing apps, training opportunities, and generous annual leave.
- Why this job: Make a real impact in a fun environment while developing your career in the leisure industry.
- Qualifications: Experience in customer service management and a passion for delivering outstanding service.
- Other info: Flexible hours, travel between clubs, and a supportive team atmosphere await you.
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Gloucester. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £35,000 depending on experience. Please be aware that you may be required to support other clubs within the region at short notice. This role requires flexibility, mobility, and the ability to travel between sites as needed.
Join Our Team of Remarkable People
At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection – online and in Club – that makes us a Bingo business unlike any other.
The Role You ll Play
As Deputy Manager you ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club s local strategic plan.
Hit the Jackpot with Our Benefits
We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to:
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Assist the General Manager to implement the brand strategy flawlessly at a local level
- Deputise for the General Manager in all operational aspects of the Club
- Seek opportunities to recognise and appreciate those that go the extra mile
- Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Provide input to the club s local strategic plan on a trimester basis
- Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
- Have a highly visible presence in all areas of the club at peak trading times
- Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
- Ensure that the Company\’s legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
- Ensure the Club is operating in strict accordance with the Company\’s Operating Manuals, standards and procedures
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction \’on the floor\’
- A relentless focus upon customer service standards with strong attention to detail
- Self-aware and welcomes constructive feedback
- Committed to your own and other\’s development
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
Applicants must be 18+
Deputy General Manager employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Buzz Bingo on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Deputy General Manager. We want to hear how you can bring that exceptional customer service vibe to the team!
✨Tip Number 3
Show off your flexibility! Since the role requires mobility and adaptability, be ready to discuss how you've handled changing situations in past jobs. It’s all about proving you can keep up with the fast-paced environment at Buzz Bingo.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our amazing team at Buzz Bingo.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Show Your Passion for Bingo: When writing your application, let your love for bingo shine through! We want to see how you connect with our mission and values. Share any personal experiences or stories that highlight why you’re excited about joining the Buzz Bingo team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight relevant experience in customer service and team management, and don’t forget to mention your flexibility and mobility, as these are key for this position!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at BUZZ Bingo
✨Know the Buzz Bingo Brand
Familiarise yourself with Buzz Bingo's brand values and mission. Understand how they aim to be the Nation's No 1 Choice for Bingo and think about how you can contribute to that goal. This will show your genuine interest in the company and help you align your answers with their vision.
✨Demonstrate Customer Service Excellence
Prepare examples from your past experiences where you delivered exceptional customer service. Think about specific situations where you went above and beyond to meet customer needs, as this role heavily focuses on creating a remarkable customer journey.
✨Show Flexibility and Mobility
Since the role requires flexibility and the ability to travel between sites, be ready to discuss your availability and willingness to adapt. Share any previous experiences where you successfully managed multiple responsibilities or locations, highlighting your organisational skills.
✨Engage with Team Development
Buzz Bingo values team development, so come prepared to talk about how you've supported your colleagues in their growth. Discuss any coaching or mentoring experiences you've had, and how you plan to foster a culture of exceptional service within the team.
