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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and support the General Manager.
- Company: Join Buzz Bingo, a vibrant community focused on bringing people together through Bingo.
- Benefits: Enjoy competitive pay, 5 weeks annual leave, and access to wellness apps and training.
- Why this job: Be part of a fun, fast-paced environment where your contributions truly matter.
- Qualifications: Experience in customer service management and a passion for team development.
- Other info: Flexible hours with opportunities for career growth and recognition.
The predicted salary is between 28000 - 34000 £ per year.
Job Description
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Middlesbrough. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £34,000 depending on experience. Please note you may be asked to cover other clubs in the region at short notice.Â
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!
We believe in the power of Bingo to bring people together, and it is that spirit of connection – online and in Club – that makes us a Bingo business unlike any other.
The Role You’ll Play
As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights ApprenticeshipsÂ
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Assist the General Manager to implement the brand strategy flawlessly at a local level
- Deputise for the General Manager in all operational aspects of the Club
- Seek opportunities to recognise and appreciate those that go the extra mile
- Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Provide input to the club’s local strategic plan on a trimester basis
- Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
- Have a highly visible presence in all areas of the club at peak trading times
- Effectively manage the team in their day-to-day activities by directing, delegating, coaching, and supporting as required
- Ensure that the Company's legal obligations (Gaming and Licensing Laws, Employment Legislation, Health and Safety and Health and Hygiene) are being properly observed and adhered to
- Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For Â
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- A relentless focus upon customer service standards with strong attention to detail
- Self-aware and welcomes constructive feedback
- Committed to your own and other's development
- Evidence of being able to manage and drive new initiatives
- You are driven by a need to deliver tangible results
Applicants must be 18+
#BB1
Deputy General Manager employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Deputy General Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research Buzz Bingo’s values and think about how your experience aligns with their mission. Practise common interview questions and come up with examples that showcase your customer service skills and leadership abilities.
✨Tip Number 3
Show your passion for Bingo! When you get the chance to chat with potential employers, let your enthusiasm shine through. Talk about what makes Bingo special to you and how you can contribute to creating that exceptional customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Buzz Bingo team and ready to dive into this exciting role.
We think you need these skills to ace Deputy General Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy General Manager role. Highlight your experience in customer service and team management, as these are key aspects of the job. We want to see how you can bring your unique skills to Buzz Bingo!
Show Your Passion: Let your enthusiasm for the Bingo industry shine through in your application. Share why you love Bingo and how you can contribute to our mission of being the Nation’s No 1 Choice for Bingo. We’re all about that connection, so make it personal!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at BUZZ Bingo
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand Buzz Bingo's brand values and mission. Familiarise yourself with their approach to customer service and how they aim to create a unique experience for their customers. This will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer service. Be ready to discuss how you can motivate and support your colleagues.
✨Be Flexible and Adaptable
Given the nature of the role, flexibility is key. Be prepared to discuss how you handle unexpected situations or changes in plans. Share specific instances where you've had to adapt quickly and how that positively impacted your team or customer experience.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the club’s culture, team dynamics, or future initiatives. This shows your genuine interest in the role and helps you assess if Buzz Bingo is the right fit for you.
