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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and live chat to resolve queries.
- Company: Join Buzz Bingo, a rapidly expanding business focused on customer service excellence.
- Benefits: Enjoy 5 weeks annual leave, mental wellbeing apps, and 50% off bingo tickets.
- Why this job: Be part of a friendly team that values your input and offers growth opportunities.
- Qualifications: 2 years in face-to-face customer service; experience in fast-paced environments is essential.
- Other info: Flexible working hours, including weekends, and a supportive culture.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Executive – Nottingham (Buzz Hub) Location: Nottingham City Centre Salary: £25,886.38 per annum and yearly bonus (Bonus linked to company performance and functional KPI\’s) Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis) Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude? If so, we’d love to hear from you! We’re on the lookout for a Customer Service Executive to join our vibrant and friendly team at our Nottingham-based Buzz Hub. This is a fantastic opportunity to be part of a fast-paced, supportive environment where your voice truly matters. What You’ll Get in Return (email address removed) – 24/7 access to GPs, mental health support, and more for you and your family Thrive App – NHS-approved mental wellbeing support Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses Buzz Brilliance Awards – employee recognition scheme 5 weeks annual leave plus public holidays (pro-rated for part-time roles) Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies) 50% staff discount on bingo tickets, food, and soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What You’ll Bring to the Team A warm, approachable personality and a genuine passion for helping people Excellent verbal and written communication skills The ability to stay calm under pressure and handle a variety of customer queries with professionalism Strong PC and tech skills – you’ll be using multiple systems daily A flexible, team-oriented mindset and a drive to meet both personal and team targets What You’ll Be Doing Responding to customer enquiries via phone, email, live chat, and social media Handling queries from both our online and land-based customers Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively Making outbound calls and emails for customer satisfaction surveys and review requests Supporting our Safer Gambling initiatives and escalating cases when needed Taking ownership of complaints and working towards the best outcomes for our customers Providing feedback and insights to help improve the customer journey Maintaining high standards in all written and verbal communications What We’re Looking For 2+ years’ experience in a face-to-face customer service role Experience in a call centre or customer service office environment A background in the bingo or gaming industry is a plus Strong organisational skills and attention to detail A natural rapport-builder who thrives in a fast-paced setting Join Us! If you\’re ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo. #BB1
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the bingo industry and our specific services. Understanding the nuances of our offerings will help you engage with customers more effectively and demonstrate your passion for the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios can help you stay calm under pressure and improve your ability to build rapport with customers.
✨Tip Number 3
Be prepared to discuss your previous customer service experiences in detail. Highlight specific situations where you successfully resolved issues or improved customer satisfaction, as this will showcase your capability to meet our high service standards.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Since you'll be part of a busy customer service team, demonstrating your ability to work well with others and embrace our core values will make you a standout candidate.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles in fast-paced environments. Emphasise your communication skills and ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you embody the friendly and approachable personality they are looking for.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as your ability to remain calm under pressure, your tech-savviness, and your strong organisational skills. Use bullet points for clarity.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Mention why you want to work for this specific company and how you align with their values and culture.
How to prepare for a job interview at BUZZ Bingo
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to excellent service.
✨Demonstrate Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. During the interview, be sure to listen actively and respond thoughtfully to questions, showcasing your ability to engage with others effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples that highlight your problem-solving skills and ability to remain calm under pressure, as these are crucial for the role.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Be ready to discuss how your personal values align with theirs, especially regarding teamwork and customer focus, as this will show that you're a good fit for their team.
