At a Glance
- Tasks: Provide exceptional customer service and build relationships in a fun, flexible environment.
- Company: Join a supportive team at our vibrant Tooting Club.
- Benefits: Enjoy 50% off food and drinks, mental wellbeing support, and flexible hours.
- Other info: Great opportunities for personal growth and learning through our digital platform.
- Why this job: Be yourself while making a real difference in customers' experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you will be supported and encouraged to learn and grow? Do you consider yourself a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Tooting Club offering a 20 hour contract which is fully flexible, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards
- Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training: Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Experience Associate - Flexible 20h employer: BUZZ Bingo
Join our vibrant Tooting Club as a Customer Experience Associate, where you can truly be yourself while delivering exceptional service. We pride ourselves on a supportive work culture that encourages personal growth through various training opportunities and employee recognition schemes, all while enjoying flexible hours and generous benefits including mental wellbeing support and staff discounts. With a focus on community and customer care, we offer a rewarding environment for those who thrive on building relationships and making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Associate - Flexible 20h
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared to handle any situation that comes your way.
✨Tip Number 3
Be ready to showcase your flexibility. The job description mentions various tasks across the club, so think of examples from your past experiences where you’ve adapted to different roles or challenges. This will demonstrate that you can thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team. We can’t wait to see your application!
We think you need these skills to ace Customer Experience Associate - Flexible 20h
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Customer Experience Associate role. Highlight any relevant experience in hospitality or customer service, and explain how you can bring that experience to our team.
Show Your Passion:We love candidates who are genuinely excited about providing exceptional service. Share examples of how you've gone above and beyond for customers in the past – it’ll make your application stand out!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Experience Associate, your ability to connect with people is key. During the interview, share specific examples of how you've built rapport with customers in previous roles. This will demonstrate that you genuinely care about providing exceptional service.
✨Be Ready to Adapt
Flexibility is crucial in this role. Prepare to discuss times when you've had to adapt to changing situations or tasks. Highlight your willingness to take on various responsibilities, from front of house to kitchen duties, as this shows you're a team player.
✨Know the Company Values
Familiarise yourself with the company's commitment to customer care and wellbeing. Mention how these values resonate with you during the interview. This not only shows your enthusiasm for the role but also aligns you with their mission of creating a supportive environment.
✨Prepare Questions
Interviews are a two-way street! Think of thoughtful questions to ask about the team culture, training opportunities, or how they support mental wellbeing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
