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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a supportive team that values your growth and individuality.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training, and 50% staff discounts.
- Why this job: Be part of a fun environment where you can connect with people and make a difference.
- Qualifications: Must be 18+, with experience in customer service and strong communication skills.
- Other info: Flexible 16-20 hour contract includes overnight shifts on weekends.
Job Description
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!Join us as a Customer Assistant in our Feltham Club offering a 16-20 hour contract which is fully flexible over 7 days, including evenings and weekends. This role includes overnight shifts.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- My Eva – an online financial expert to help with any money-related matters
- Buzz Brights Apprenticeships
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Staff discount 50% off bingo tickets, food & soft drinks
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
#bb1
Customer Assistant - Nights employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Nights
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, especially in hospitality or retail settings.
✨Tip Number 2
Demonstrate your flexibility and adaptability. Be prepared to discuss how you can handle various tasks across different areas of the club, as this role requires a hands-on approach in multiple environments.
✨Tip Number 3
Highlight your communication skills. Practice how you would engage with customers in different scenarios, showing that you can adjust your approach based on their needs and the situation.
✨Tip Number 4
Familiarize yourself with the concept of a Safer Gambling Environment. Be ready to discuss how you would contribute to creating a safe and enjoyable experience for all customers, aligning with the company's values.
We think you need these skills to ace Customer Assistant - Nights
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand what it means to be a Customer Assistant and how you can contribute to providing exceptional service.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer service, especially in hospitality or retail. Share specific examples of how you've gone above and beyond for customers.
Showcase Communication Skills: Demonstrate your outstanding communication skills in your cover letter. Mention situations where you adapted your communication style to meet the needs of different customers.
Express Flexibility and Team Spirit: Make sure to convey your willingness to be flexible with tasks and your ability to work as part of a team. Highlight any experiences where you successfully collaborated with others to achieve a common goal.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
Since the role emphasizes being a people person, be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your ability to connect and communicate effectively.
✨Demonstrate Flexibility
The job requires flexibility across various tasks. Be ready to discuss times when you adapted to changing situations or took on different responsibilities. This will show that you're a team player who can handle diverse challenges.
✨Highlight Customer Service Experience
Prepare specific examples from your past experiences where you delivered exceptional customer service. Focus on face-to-face interactions, especially in hospitality or retail settings, to align with the job's requirements.
✨Understand the Company Culture
Research the company’s values and culture, particularly their focus on support and growth. During the interview, express how these values resonate with you and how you can contribute to creating a positive environment for customers and colleagues.
