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For Companies At a Glance
- Tasks: Provide exceptional customer service while working in the kitchen and various areas of the club.
- Company: Join a supportive team that values your growth and individuality.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training, and 50% off food and drinks.
- Why this job: Be part of a caring culture where you can make a real impact on customers' experiences.
- Qualifications: Must have kitchen experience and strong communication skills; 18+ required.
- Other info: Flexible 20-hour contract with opportunities for learning and development.
Job Description
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you have kitchen experience? If yes, we would love to hear from you!Join us as a Customer Assistant in our Medway Club offering a 20 hour contract working mainly in the kitchen, which is fully flexible over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- My Eva – an online financial expert to help with any money-related matters
- Buzz Brights Apprenticeships
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Staff discount 50% off bingo tickets, food & soft drinks
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
#bb1
Customer Assistant - Cook employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cook
✨Tip Number 1
Make sure to highlight your kitchen experience during the interview. Share specific examples of how you've contributed to a positive customer experience in a similar environment.
✨Tip Number 2
Demonstrate your flexibility by discussing times when you've successfully adapted to changing tasks or priorities in previous roles. This will show that you're ready to take on various responsibilities.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think about how you can go above and beyond to create a welcoming atmosphere for customers, as this aligns with the company's values.
✨Tip Number 4
Familiarize yourself with the company's policies on safer gambling. Being knowledgeable about these guidelines will demonstrate your commitment to creating a safe environment for customers.
We think you need these skills to ace Customer Assistant - Cook
Some tips for your application 🫡
Highlight Your Experience: Make sure to emphasize any kitchen or customer service experience you have. Use specific examples that showcase your ability to provide exceptional service and work in a team.
Show Your Flexibility: Since the role requires flexibility across various tasks, mention your willingness to adapt and take on different responsibilities. This can include working evenings and weekends.
Communicate Clearly: Outstanding communication skills are essential for this position. Ensure your application reflects your ability to communicate effectively, both in writing and verbally.
Express Your Passion for Customer Service: Convey your enthusiasm for providing excellent customer service. Share why you enjoy helping others and how you can contribute to creating a welcoming environment for customers.
How to prepare for a job interview at BUZZ Bingo
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in a kitchen or hospitality setting.
✨Demonstrate Flexibility and Adaptability
Highlight your ability to be flexible with tasks and adapt to different roles within the club. Discuss any previous experiences where you successfully handled multiple responsibilities or adjusted to changing situations.
✨Communicate Clearly and Effectively
Outstanding communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle various customer interactions.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities and how you handle challenges. Think of scenarios where you had to deal with difficult customers or ensure compliance with company policies, and be ready to discuss your approach.
