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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant club focused on creating a welcoming environment for all customers.
- Benefits: Enjoy mental wellbeing apps, training opportunities, staff discounts, and flexible holiday options.
- Why this job: Be yourself at work while making a positive impact on customers' experiences.
- Qualifications: Experience in customer service, strong communication skills, and basic numeracy required.
- Other info: Must be 18+ to apply; flexible hours including evenings and weekends.
Have you ever wondered what it would be like to genuinely be yourself at work? Are you a whiz in the kitchen or do you have catering experience? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Lincoln Club offering a 20 hour contract which includes evenings and weekends.
The Role You ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with the company culture and values. Since the role emphasises genuine customer care, showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare examples from your past experiences where you've delivered exceptional customer service. Be ready to discuss how you built rapport with customers and handled challenging situations effectively.
✨Tip Number 3
Demonstrate your flexibility and willingness to take on various tasks. The job requires adaptability across different areas of the club, so be prepared to discuss how you've successfully managed multiple responsibilities in previous roles.
✨Tip Number 4
Showcase your communication skills by engaging confidently during the interview. Practice articulating your thoughts clearly and adapting your style to suit different scenarios, as this is crucial for the role.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in hospitality or retail. Use specific examples that demonstrate your ability to provide exceptional service and build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention your catering experience or skills in the kitchen, and explain why you would be a great fit for the Customer Assistant position.
Showcase Communication Skills: In your application, emphasise your outstanding communication skills. Provide examples of how you've adapted your communication style in different situations to ensure customer satisfaction.
Highlight Flexibility and Teamwork: Demonstrate your flexibility and willingness to take on various tasks within the club. Mention any previous experiences where you worked as part of a team to achieve common goals, especially in a fast-paced environment.
How to prepare for a job interview at BUZZ Bingo
✨Show Your Personality
As a Customer Assistant, being yourself is key. During the interview, let your personality shine through. Share experiences that highlight your unique approach to customer service and how you connect with people.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past roles where you provided exceptional customer service. Think of specific situations where you went above and beyond for customers, especially in hospitality or retail settings.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle certain situations, such as dealing with difficult customers or ensuring a safe environment. Practise your responses to demonstrate your problem-solving skills and adaptability.
✨Know the Company Values
Familiarise yourself with the company's values and mission. Be prepared to discuss how your personal values align with theirs, particularly around caring for customers and creating a welcoming environment.
