At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant club in Wakefield that values individuality and personal growth.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training opportunities, and generous staff discounts.
- Other info: Applicants must be 18 or older; flexible shifts available over 7 days.
- Why this job: Be part of a supportive team where you can genuinely be yourself and make a difference.
- Qualifications: Experience in customer service, strong communication skills, and basic numeracy required.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our WakefieldClub offering a 12‑hour contract which is fully flexible over 7 days, including evenings and weekends.
Please note this role includes working in our kitchen.*
Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In‑house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Responsibilities
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
Qualifications
- Experience in delivering first‑class, personalized customer service in a face‑to‑face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
- Applicants must be 18+*
- BB1*
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Wakefield
✨Tip Number 1
Showcase your people skills! When you meet potential employers or during networking events, highlight your ability to build rapport and connect with customers. Share specific examples of how you've gone above and beyond in previous roles to provide exceptional service.
✨Tip Number 2
Familiarise yourself with the company culture. Research our values and mission at StudySmarter, and think about how your personal values align with them. This will help you demonstrate your genuine interest in the role and how you can contribute positively to our team.
✨Tip Number 3
Be prepared to discuss your flexibility. Since the role requires working evenings and weekends, be ready to talk about your availability and willingness to adapt to different shifts. This shows that you're committed and ready to meet the needs of the business.
✨Tip Number 4
Practice your communication skills. As a Customer Assistant, you'll need to adapt your communication style to different situations. Consider role-playing scenarios with friends or family to improve your confidence in handling various customer interactions.
We think you need these skills to ace Customer Assistant in Wakefield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in face-to-face roles. Use specific examples that demonstrate your ability to build rapport with customers and provide exceptional service.
Craft a Compelling Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work as a Customer Assistant and how your skills align with the company's values of caring for people.
Showcase Relevant Experience:In your application, emphasise any previous roles in hospitality, retail, or leisure environments. Highlight your communication skills and any experience handling cash, as these are key aspects of the job.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in customer-facing roles.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and adaptability in different situations.
✨Demonstrate Flexibility
The role requires you to be flexible across various tasks. During the interview, express your willingness to take on different responsibilities and provide examples of times when you've successfully adapted to changing demands in a work environment.
✨Emphasise Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service, especially in hospitality, retail, or leisure settings. Share specific instances where you went above and beyond to meet customer needs.
✨Understand Company Policies
Familiarise yourself with the company's policies and standards, particularly regarding responsible gambling. Be ready to discuss how you would ensure compliance while providing excellent service to customers.
