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For Companies At a Glance
- Tasks: Provide exceptional service and build relationships with customers in a fun club environment.
- Company: Join a supportive team that values your growth and individuality.
- Benefits: Enjoy flexible hours, mental health support, training opportunities, and staff discounts.
- Why this job: Be part of a culture that prioritizes care for people and offers a dynamic work experience.
- Qualifications: Must be 18+, with customer service experience and strong communication skills.
- Other info: Late night shifts included; perfect for those seeking flexible work hours.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Join us as a Customer Assistant in our Poole Club offering full and part time contracts. Full flexibility is required and working patterns will include late nights (working until 4am) as well as weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
(email address removed) – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Pension Scheme
Your Responsibilities as Part of Our Team
Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
#bb1
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, especially in hospitality or retail settings.
✨Tip Number 2
Demonstrate your flexibility and adaptability. Since the role requires working various tasks across the club, be ready to discuss times when you successfully handled multiple responsibilities or adapted to changing situations.
✨Tip Number 3
Highlight your communication skills. Prepare to showcase how you can connect with different types of customers and handle challenging situations with ease, as this is crucial for a Customer Assistant.
✨Tip Number 4
Familiarize yourself with the concept of safer gambling. Understanding this aspect will not only show your commitment to customer welfare but also align with the company's values and policies.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Show Your Personality: Since the role emphasizes being yourself at work, make sure to convey your personality in your application. Use a friendly and approachable tone in your cover letter to reflect your people skills.
Highlight Relevant Experience: Focus on your previous experience in customer service, especially in hospitality, retail, or leisure environments. Provide specific examples of how you delivered exceptional service and built rapport with customers.
Demonstrate Flexibility: Mention your willingness to work flexible hours, including evenings and weekends. This shows that you are adaptable and ready to meet the demands of the role.
Emphasize Communication Skills: Outstanding communication is key for this position. Highlight any experiences where you successfully adapted your communication style to different situations or resolved conflicts effectively.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and adaptability in different situations.
✨Demonstrate Flexibility
The role requires flexibility across various tasks. During the interview, express your willingness to take on different responsibilities and share experiences where you successfully adapted to changing demands in a work environment.
✨Emphasize Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service, especially in hospitality, retail, or leisure settings. Provide specific examples of how you went above and beyond for customers in the past.
✨Understand Company Policies
Familiarize yourself with the company's policies and standards, especially regarding responsible gambling. Be ready to discuss how you would ensure compliance while providing excellent service to customers.
