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- Tasks: Provide exceptional service and build relationships with customers in a vibrant club environment.
- Company: Join a supportive team that values your growth and encourages you to be yourself.
- Benefits: Enjoy flexible hours, mental wellbeing support, training opportunities, and generous staff discounts.
- Why this job: Be part of a fun culture where caring for people is at the heart of everything we do.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
- Other info: Must be 18+; late night shifts required as the club operates until 4am.
The predicted salary is between 24000 - 36000 £ per year.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Basingstoke Club offering a 30 hour contract which requires full flexibility. This role includes late night shifts as the club is open until 4am.
The Role You’ll Play
As a Customer Assistant, you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- My Eva an online financial expert to help with any money-related matters
- Buzz Brights Apprenticeships
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Staff discount 50% off bingo tickets, food & soft drinks
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
- Applicants must be 18+
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with what we're looking for.
✨Tip Number 2
Familiarise yourself with our company values and culture. Being able to articulate how you fit into our supportive and growth-oriented environment will make a strong impression.
✨Tip Number 3
Be prepared to discuss your flexibility regarding late-night shifts. Highlight any previous experience working varied hours, as this is crucial for the role.
✨Tip Number 4
Demonstrate your ability to build rapport with people. Practice engaging with friends or family in a way that showcases your communication skills, as this is key to succeeding as a Customer Assistant.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Assistant. Highlight key responsibilities and required skills, such as customer service experience and communication skills.
Tailor Your CV: Make sure your CV reflects your relevant experience in customer service, especially in hospitality or retail. Use specific examples that demonstrate your ability to build rapport with customers and handle cash.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work for this company and how your values align with theirs, particularly around customer care and support.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and adaptability in different situations.
✨Demonstrate Flexibility
This role requires full flexibility, including late-night shifts. During the interview, express your willingness to work varied hours and take on different tasks. Share any past experiences where you successfully adapted to changing demands.
✨Emphasise Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service, especially in hospitality or retail. Provide specific examples of how you went above and beyond for customers, as this aligns with the company's values.
✨Understand Company Policies
Familiarise yourself with the company's policies and standards, particularly regarding responsible gambling. Be ready to discuss how you would ensure compliance while providing excellent service, showing that you can balance customer care with company guidelines.
