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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various club areas.
- Company: Join a vibrant club in Hull that values individuality and growth.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training, and generous discounts.
- Why this job: Be part of a supportive team that prioritises personal development and customer care.
- Qualifications: Experience in customer service, strong communication skills, and cash handling knowledge required.
- Other info: Must be 18+ to apply.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Hull Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
- Applicants must be 18+
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Show your passion for customer service during any interactions. Whether it's in a casual conversation or during an interview, express how much you enjoy helping people and creating positive experiences.
✨Tip Number 2
Familiarise yourself with the company culture and values. Understanding what makes us unique at StudySmarter will help you align your answers and demonstrate that you're a great fit for our team.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've gone above and beyond for customers. This will showcase your ability to deliver exceptional service, which is key for the Customer Assistant role.
✨Tip Number 4
Be ready to demonstrate your flexibility and adaptability. Since the role involves various tasks across the club, sharing instances where you've successfully handled multiple responsibilities will highlight your suitability for the position.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in face-to-face roles. Use specific examples from previous jobs that demonstrate your ability to build rapport with customers and provide exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work as a Customer Assistant and how your skills align with their values, particularly your ability to care for people and create a welcoming environment.
Showcase Relevant Experience: When detailing your work history, focus on roles where you delivered personalised customer service. Highlight any experience in hospitality, retail, or leisure environments, and mention specific achievements or challenges you overcame.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and adaptability in different situations.
✨Demonstrate Flexibility
The role requires you to be flexible across various tasks. During the interview, express your willingness to take on different responsibilities and provide examples of times when you've successfully adapted to changing demands in a work environment.
✨Emphasise Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service, especially in hospitality or retail settings. Share specific instances where you went above and beyond for a customer, showcasing your commitment to their satisfaction.
✨Understand Company Policies
Familiarise yourself with the company's policies and standards, particularly regarding responsible gambling. Be ready to discuss how you would ensure compliance while providing a safe and enjoyable environment for customers.
