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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant club in Hull that values individuality and personal growth.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training opportunities, and generous staff discounts.
- Why this job: Be part of a supportive team where you can genuinely be yourself and make a difference.
- Qualifications: Experience in customer service, strong communication skills, and a passion for helping others.
- Other info: Must be 18 years or older; flexible shifts including evenings and weekends.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Hull Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends. Please note you can work until 2.00am when events are on.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- My Eva – an online financial expert to help with any money-related matters
- Buzz Brights Apprenticeships
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Staff discount 50% off bingo tickets, food & soft drinks
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Kitchen or catering experience would be an advantage
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18.
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Show your personality! As a Customer Assistant, being genuine and approachable is key. When you meet potential colleagues or during any informal chats, let your true self shine through to demonstrate that you're a people person.
✨Tip Number 2
Familiarise yourself with the club's environment. Visit the Hull Club beforehand if possible, and observe how staff interact with customers. This will give you insights into their service style and help you align your approach when you apply.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for customers, especially in hospitality or retail settings, as this will resonate well with the hiring team.
✨Tip Number 4
Be ready to showcase your flexibility. The role requires adaptability across various tasks, so think of times when you've successfully juggled multiple responsibilities. Highlighting this will show that you're a great fit for the dynamic environment.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what the company is looking for in a Customer Assistant. Pay attention to the responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in hospitality or retail. Use specific examples that demonstrate your ability to build rapport with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work for this company and how you can contribute to their team. Be sure to include any relevant experience and skills that make you a great fit.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles, highlighting your communication skills and empathy.
✨Demonstrate Flexibility
The role requires you to be adaptable across various tasks. During the interview, mention instances where you've successfully handled multiple responsibilities or adapted to changing situations, showcasing your versatility.
✨Highlight Relevant Experience
If you have experience in hospitality, retail, or leisure, make sure to discuss it. Talk about specific scenarios where you provided exceptional customer service, as this aligns perfectly with what they are looking for.
✨Understand Their Values
Familiarise yourself with the company's commitment to customer care and wellbeing. Be ready to discuss how you can contribute to creating a supportive environment for both customers and colleagues, reflecting their values in your answers.
