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- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant team at Coventry Savoy Club, where your individuality is celebrated.
- Benefits: Enjoy flexible hours, mental wellbeing apps, staff discounts, and generous annual leave.
- Why this job: Be part of a supportive culture that encourages personal growth and community impact.
- Qualifications: Experience in customer service, strong communication skills, and cash handling knowledge required.
- Other info: Applicants must be 18+; flexible shifts available over 7 days.
The predicted salary is between 15600 - 24000 £ per year.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Coventry Savoy Club offering a 20 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
- Applicants must be 18+
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Showcase your people skills! When you meet potential employers or during networking events, emphasise your ability to build rapport and relationships with customers. Share specific examples of how you've gone above and beyond in previous roles to provide exceptional service.
✨Tip Number 2
Familiarise yourself with the company culture. Research StudySmarter and our values, especially around customer care and support. This will help you align your approach and demonstrate that you genuinely resonate with our mission during any interactions.
✨Tip Number 3
Be prepared to discuss your flexibility. Since the role requires working across various areas of the club, think about how you can adapt to different tasks and environments. Highlight any past experiences where you've successfully juggled multiple responsibilities.
✨Tip Number 4
Understand the importance of a Safer Gambling Environment. Familiarise yourself with responsible gambling practices and be ready to discuss how you would ensure compliance with company policies while providing a fun experience for customers.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in hospitality or retail. Use specific examples that demonstrate your ability to build rapport with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work as a Customer Assistant and how your skills align with the company's values of caring for people.
Showcase Communication Skills: In your application, emphasise your outstanding communication skills. Provide examples of how you've adapted your communication style in different situations to ensure effective interactions with customers.
Highlight Flexibility and Teamwork: Mention your flexibility in taking on various tasks and your ability to work well within a team. This is crucial for a role that involves multiple responsibilities across different areas of the club.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and adaptability in different situations.
✨Demonstrate Flexibility
The role requires you to be flexible across various tasks. During the interview, express your willingness to take on different responsibilities and provide examples of times when you've successfully adapted to changing demands in a work environment.
✨Emphasise Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service, especially in hospitality or retail. Share specific instances where you went above and beyond for a customer, as this aligns with the company's values.
✨Understand Company Policies
Familiarise yourself with the company's policies and standards, particularly regarding responsible gambling. Being knowledgeable about these aspects will show that you are serious about creating a safe environment for customers and can help you stand out in the interview.
