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For Companies At a Glance
- Tasks: Provide exceptional customer service and build relationships in a fun club environment.
- Company: Join a supportive team that values your individuality and growth.
- Benefits: Flexible hours, mental wellbeing support, staff discounts, and training opportunities.
- Why this job: Be yourself while making a positive impact on customers' experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Great opportunity for personal development and career progression.
Job Description
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!Join us as a Customer Assistant in our Peterborough Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends.Â
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights ApprenticeshipsÂ
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking ForÂ
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Customer Assistant.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples where you've gone above and beyond for someone. Share these stories during your chat to show you're the perfect fit.
✨Tip Number 3
Be flexible and open-minded! The job description mentions various tasks, so be ready to discuss how you can adapt to different roles within the club. Show them you're a team player who can handle anything thrown your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how you can bring that experience to our team.
Show Your Passion: We love candidates who are genuinely excited about helping others. In your application, share examples of how you've gone above and beyond for customers in the past. It’ll help us see your commitment to exceptional service!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BUZZ Bingo
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise being yourself and supporting personal growth, think about how your own values align with theirs. This will help you demonstrate that you’re a great fit for their team.
✨Showcase Your People Skills
As a Customer Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Use specific stories that highlight your communication skills and how you’ve built rapport in previous roles.
✨Be Ready for Flexibility Questions
Since the role requires flexibility across various tasks, be prepared to discuss how you handle changing situations. Think of times when you’ve adapted quickly to new challenges or taken on different responsibilities, and share those experiences during the interview.
✨Understand the Importance of Safety
The company values creating a safer gambling environment, so it’s crucial to show that you understand this responsibility. Familiarise yourself with their policies and be ready to discuss how you would ensure safety and compliance in your role as a Customer Assistant.
