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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a supportive team in a fun and flexible environment.
- Benefits: Enjoy mental wellbeing apps, training, discounts, and generous leave.
- Why this job: Be yourself while making a real difference for customers every day.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible 16-hour contract with opportunities for growth and recognition.
Job Description
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!Join us as a Customer Assistant in our Rotherham Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Customer Assistant.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you went above and beyond for someone. Be ready to share these stories during your chat.
✨Tip Number 3
Be flexible and open-minded! The job description mentions various tasks across the club, so show that you're adaptable and willing to jump in wherever needed. It’s all about teamwork!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site, and it shows you're genuinely interested in joining our team. Plus, it makes the process smoother for everyone!
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how you can contribute to our team.
Show Your Passion: Express your enthusiasm for providing exceptional service. Share examples of how you've gone above and beyond for customers in the past – we love hearing about those moments!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BUZZ Bingo
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise being yourself and supporting personal growth, think about how your own values align with theirs. Be ready to share examples of how you embody these values in your previous roles.
✨Showcase Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Prepare specific examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a customer and be ready to discuss these experiences during the interview.
✨Flexibility is Key
The role requires flexibility across various tasks, so be prepared to discuss your adaptability. Share instances where you successfully handled multiple responsibilities or adjusted to changing situations. This will demonstrate that you can thrive in a dynamic environment.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team, training opportunities, or how they support employee wellbeing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
