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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a supportive team that values your individuality and growth.
- Benefits: Flexible hours, wellbeing apps, training opportunities, and generous staff discounts.
- Why this job: Be yourself while making a real difference in customers' experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic environment with opportunities for personal and professional development.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Shrewsbury Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with customers. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of a few scenarios where you’ve gone above and beyond for someone. Share these stories during your chat to show you’re a true people person.
✨Tip Number 3
Be flexible and open-minded! The job description mentions various tasks across the club, so be ready to discuss how you can adapt to different roles. Show them you’re up for anything!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. Let’s get you that Customer Assistant role!
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how it aligns with our values at StudySmarter.
Show Your Flexibility: Since the role requires flexibility, mention your availability clearly. Let us know when you can work, including evenings and weekends, to show that you’re ready to jump in wherever needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is key. During the interview, share specific examples of how you've built rapport with customers in previous roles. This will demonstrate that you genuinely care about providing exceptional service.
✨Know the Company Culture
Familiarise yourself with the company's values and culture. They want someone who can be themselves at work, so think about how your personality aligns with their ethos. Bring this up in the interview to show you're a great fit for their team.
✨Be Ready for Flexibility Questions
Since the role requires flexibility across various tasks, prepare to discuss your adaptability. Think of times when you've successfully handled multiple responsibilities or adjusted to changing situations, and be ready to share those stories.
✨Highlight Your Customer Service Experience
Make sure to emphasise any previous experience in customer service, especially in hospitality or retail. Talk about how you’ve gone above and beyond for customers, as this aligns perfectly with what they’re looking for in a candidate.
