Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and build relationships in a vibrant club environment.
- Company: Join a supportive team that values your individuality and growth.
- Benefits: Enjoy mental wellbeing apps, training, discounts, and generous leave options.
- Why this job: Be part of a fun atmosphere while making a real difference for customers.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible shifts with opportunities for personal development and recognition.
Overview
Join us as a Customer Assistant in our Brighton Club on a 20-30 hour contract, which will include a mixture of shifts including evenings and weekends. This role requires a lot of availability. Shifts will finish as late as 3am.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to hundreds of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities As Part Of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Requirements
- Applicants must be 18+
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- Gambling Facilities and Casinos
#J-18808-Ljbffr
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in customer service and how you can contribute to their team.
✨Tip Number 3
Be ready to showcase your personality! As a Customer Assistant, they want someone who can build rapport with customers. Share stories that highlight your people skills and how you've gone above and beyond for customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how you can bring that experience to our team.
Show Your Flexibility: Since the role requires a mix of shifts, including evenings and weekends, mention your availability clearly. We appreciate candidates who are flexible and ready to jump in wherever needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BUZZ Bingo
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they emphasise being yourself and supporting personal growth, think about how your own values align with theirs. Be ready to share examples of how you embody these values in your previous roles.
✨Showcase Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Prepare specific examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to help someone, and be ready to discuss these during the interview.
✨Flexibility is Key
The role requires flexibility across various tasks and shifts. Be prepared to discuss your availability and willingness to adapt to different roles within the club. Highlight any previous experience where you successfully juggled multiple responsibilities or worked varied hours.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Practice responding to hypothetical scenarios related to customer service, such as dealing with difficult customers or ensuring a safe environment. This will show that you can think on your feet and prioritise customer wellbeing.
