At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant team in a fun, supportive environment focused on personal growth.
- Benefits: Enjoy flexible hours, mental wellbeing apps, staff discounts, and generous annual leave.
- Other info: Opportunities for training and career development through Buzz Learning.
- Why this job: Be yourself while making a positive impact on customers in a lively atmosphere.
- Qualifications: Must have kitchen experience and excellent communication skills; 18+ required.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Motherwell Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends. As part of the role, you will be required to support our kitchen, so a willingness to work in the kitchen is essential.
The Role You ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Referral a Friend Scheme to Refer a Friend Scheme for Support Centre and Club Management roles
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
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Customer Assistant in Motherwell employer: Buzz Bingo
BUZZ Bingo in Dundee is an excellent employer that prioritises a vibrant work culture and employee satisfaction. With flexible hours, comprehensive training, and generous discounts, team members are encouraged to grow and thrive in their roles while enjoying a supportive environment that values exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant in Motherwell
✨Tip Number 1
Show your personality! As a Customer Assistant, being yourself is key. During any interactions, whether in interviews or networking, let your genuine enthusiasm for customer service shine through. This will help you connect with the team and demonstrate that you align with our values.
✨Tip Number 2
Highlight your kitchen experience! Since this role requires kitchen skills, be prepared to discuss your relevant experience in detail. Share specific examples of tasks you've handled in a kitchen environment to showcase your capability and confidence.
✨Tip Number 3
Demonstrate your flexibility! The job involves various tasks across different areas of the club. Be ready to talk about times when you've successfully adapted to changing situations or taken on diverse responsibilities in previous roles.
✨Tip Number 4
Prepare for customer interaction scenarios! Think about how you would handle different customer situations, especially in a face-to-face setting. Practising these scenarios can help you feel more confident and show us that you're ready to provide exceptional service.
We think you need these skills to ace Customer Assistant in Motherwell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially in hospitality or retail. Emphasise any kitchen experience you have and showcase your communication skills.
Craft a Compelling Cover Letter:Write a cover letter that reflects your personality and passion for customer service. Mention why you want to work as a Customer Assistant and how you can contribute to creating a welcoming environment.
Showcase Relevant Skills:In your application, clearly outline your ability to handle cash, your numeracy skills, and your flexibility in taking on various tasks. Provide examples of how you've successfully managed similar responsibilities in the past.
Express Your Enthusiasm:Let your enthusiasm shine through in your application. Mention your willingness to learn and grow within the role, and how you align with the company's values of caring for people and providing exceptional service.
How to prepare for a job interview at Buzz Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles, highlighting your communication skills and empathy.
✨Demonstrate Flexibility
The role requires you to be adaptable across various tasks. During the interview, express your willingness to take on different responsibilities and provide examples of times when you've successfully juggled multiple tasks.
✨Highlight Kitchen Experience
Since kitchen experience is a requirement, make sure to discuss any relevant experience you have. Talk about your familiarity with kitchen operations and how you can contribute to maintaining high standards in food safety and presentation.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of scenarios where you had to handle difficult customers or situations, and be ready to explain how you resolved them while adhering to company policies.
