At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth club operations.
- Company: Join Buzz Bingo, a vibrant community focused on bringing people together through Bingo.
- Benefits: Enjoy competitive salary, wellbeing support, training opportunities, and generous annual leave.
- Other info: Dynamic workplace with opportunities for recognition and personal growth.
- Why this job: Make a real impact in a fun environment while developing your career.
- Qualifications: Experience in managing teams and delivering top-notch customer service.
The predicted salary is between 31000 - 31000 £ per year.
We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Enfield. This role is working full time, 40 hours per week. You must be flexible to work within the hours of the business. This role has a salary of up to £31,000 per year depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we're on a mission to be the Nation's No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we'll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As Assistant Manager also known as our Club Operations Manager, you'll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We'll help you build your skills and career as you work with us in a business that never stands still. That means you'll have access to:
- a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App - for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards - Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house training - IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme - opportunity to buy an extra week's holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey
- Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager
- Seek opportunities to recognise and appreciate those that go the extra mile
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery
- Deliver an exceptional food and beverage offering, where the quality and service is outstanding
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- Self-aware and welcomes constructive feedback
- Committed to your own and other's development
- You can demonstrate effective performance management ability
- You have evidence of being able to manage and drive new initiatives through others
- Evidence of leading, and coaching a team to deliver exceptional customer service
Club Operations Manager: Elevate Service & Team employer: BUZZ Bingo
At Buzz Bingo Enfield, we pride ourselves on being an exceptional employer that values each team member's contribution to our mission of becoming the Nation's No 1 Choice for Bingo. Our vibrant work culture fosters professional growth through comprehensive training programmes, employee recognition schemes, and a strong focus on wellbeing, ensuring you thrive both personally and professionally. With competitive benefits, including generous annual leave, mental health support, and opportunities for career advancement, Buzz Bingo is the perfect place for those seeking a rewarding and dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Club Operations Manager: Elevate Service & Team
✨Tip Number 1
Get to know the company culture! Before your interview, check out Buzz Bingo's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for customers. This will help you shine during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Buzz Bingo. Plus, it shows your enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Buzz Bingo. Don’t miss out!
We think you need these skills to ace Club Operations Manager: Elevate Service & Team
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Club Operations Manager role. Highlight any previous experience in customer service or team management, as this is key for us at Buzz Bingo.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to our mission of being the Nation's No 1 Choice for Bingo. Be genuine and let your personality come through!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to lead a team and enhance customer service. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Buzz Bingo!
How to prepare for a job interview at BUZZ Bingo
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand Buzz Bingo's brand values and mission. Familiarise yourself with their commitment to exceptional customer service and how they aim to be the Nation's No 1 Choice for Bingo. This will help you align your answers with their core values during the interview.
✨Showcase Your Leadership Skills
As a potential Club Operations Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team in a customer service environment. Highlight specific instances where you coached team members or improved service levels, as this will show that you're ready to take on the responsibilities of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think about past experiences where you resolved issues effectively and turned negative situations into positive outcomes. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if Buzz Bingo is the right fit for you.
