At a Glance
- Tasks: Engage with customers in lively online chat rooms and create a fun community atmosphere.
- Company: Join Buzz Bingo, a vibrant online bingo community with a friendly culture.
- Benefits: Enjoy flexible shifts, competitive pay, mental wellbeing support, and 5 weeks annual leave.
- Other info: Opportunities for career growth and employee recognition through awards and training.
- Why this job: Be the voice of Buzz Bingo and make memorable experiences for our players.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 13322 - 13322 £ per year.
Location: Buzz Bingo Head Office, Nottingham
Contract: Part Time | Shift-Based Role
Salary: £13,322.40 p/a
Hours: 20 hours a week. Flexible shifts between 9:00am and Midnight, including evenings and weekends.
Be the Voice of Buzz Bingo
Are you a natural conversationalist who loves connecting with people? Do you thrive in online communities and know how to keep conversations engaging, inclusive and entertaining? At Buzz Bingo, we're looking for a Chat Star to join our Live Bingo team and help create one of the most vibrant online bingo communities in the UK. You'll be the friendly face behind the screen, bringing energy, personality and fun to our live chat rooms while ensuring every customer feels welcomed, valued and part of the Buzz community. Whether you're discussing bingo, popular culture, hobbies, current events or everyday life, you'll know how to build rapport, encourage participation and create memorable experiences that keep customers coming back.
What You'll Be Doing
- Create a fun, friendly and engaging environment within our online chat rooms.
- Build relationships with customers, encourage participation and help grow our online community.
- Host conversations, games, quizzes, competitions and interactive activities.
- Support live bingo sessions, promotions, campaigns and special events.
- Respond to customer messages and queries in a professional and engaging manner.
- Monitor chat activity, enforce community guidelines and help maintain a safe, inclusive environment.
- Support responsible gambling initiatives by identifying and escalating concerns where appropriate.
- Award customer bonuses and account credits in line with company procedures.
- Work to agreed KPIs, quality standards and service levels.
- Assist with testing, trials and projects that enhance the Live Bingo customer experience.
What We Offer
- App – fast remote GP access plus physical & mental wellbeing support for you and your family.
- Thrive App – NHS‑approved mental wellbeing support.
- Buzz Brights Apprenticeships.
- Buzz Brilliance Awards – our employee recognition scheme.
- Buzz Learning Platform – access hundreds of online courses.
- Access to trained Mental Health Advocates.
- 5 weeks annual leave + public holidays (pro rata).
- Buy extra holiday via salary sacrifice (if eligible).
- 50% staff discount on bingo tickets, food & soft drinks.
- Refer a Friend Scheme.
- Life Assurance & Pension Scheme.
What We're Looking For
- Essential Experience in a customer service, hospitality, entertainment, community or customer facing environment.
- Excellent written communication skills with strong grammar and attention to detail.
- Confident typing and multitasking abilities.
- Strong computer literacy and the ability to manage multiple systems simultaneously.
- A genuine passion for customer engagement and creating memorable experiences.
- The ability to adapt your communication style to a wide range of customers and situations.
Desirable
- Knowledge of bingo, gaming or online communities.
- Experience moderating online forums, communities or social channels.
- Experience hosting online events, activities or customer engagement initiatives.
Additional Requirements
- Full flexibility to work shifts between 9:00am and Midnight, including evenings, weekends and peak trading periods.
- Occasional travel to Buzz Bingo Clubs to support events, promotions, training and community initiatives.
Chat Moderator employer: BUZZ Bingo
BUZZ Bingo in Dundee is an excellent employer that prioritises a vibrant work culture and employee satisfaction. With flexible hours, comprehensive training, and generous discounts, team members are encouraged to grow and thrive in their roles while enjoying a supportive environment that values exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Chat Moderator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like BUZZ Bingo and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at BUZZ Bingo and let us see your personality shine through!
We think you need these skills to ace Chat Moderator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and BUZZ Bingo.
Get Familiar with Our Brand:Before applying, take some time to learn about BUZZ Bingo and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at BUZZ Bingo
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress BUZZ Bingo.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which BUZZ Bingo will surely appreciate.
