Deputy General Manager\"}}]},{\"@context\":\"https:/schema.org/\",\"@type\":\"JobPosting\",\"@id\":\"#jobPo[...] in Bristol

Overview

As Deputy Manager, you will help maintain consistent delivery of the Buzz Bingo Brand Values and foster a culture of exceptional customer service throughout the customer journey. You will also assist the General Manager in implementing the local brand strategy and contribute to the club’s strategic plan.

Key Responsibilities

• Deputise for the General Manager in all operational aspects of the club.
• Assist the General Manager to implement brand strategy flawlessly at a local level.
• Seek opportunities to recognise and appreciate those who go the extra mile.
• Evaluate actions to maintain and improve KPI performance.
• Ensure adequate staffing levels in each area to maximise customer service throughout the day.
• Provide performance expectations through regular feedback and performance reviews for all team members.
• Drive a culture of exceptional customer service by coaching and encouraging team members during every session.
• Generate new members, communicate appropriately, and maximise data capture to encourage repeat visits.
• Maintain a highly visible presence in all club areas during peak trading times.
• Ensure compliance with legal obligations including Gaming and Licensing Laws, Employment Legislation, Health & Safety and Health & Hygiene regulations.
• Create a Safer Gambling Environment for all customers and colleagues across all channels, including online, in club and live.

Qualifications and Experience

• Previous experience managing a team in a face‑to‑face customer service role, ideally within leisure, gaming, hospitality or retail.
• Demonstrated business awareness and understanding of commercial drivers.
• Strong customer‑service example on the floor and ability to set expectations.
• Self‑aware, accepts constructive feedback, and committed to personal and team development.
• Experience driving new initiatives and delivering tangible results.
• Mobile and flexible to cover other sites across the South West and able to work across all opening hours.

Employment Details

Full‑time, 44 hours per week. Salary up to £35,000 per annum, depending on experience.

Benefits

• 5 weeks annual leave plus public holidays.
• Buy Holidays Salary Sacrifice Scheme (eligible – opportunity to purchase an extra week of holiday).
• 50% staff discount on bingo tickets, food, and soft drinks.
• Access to the Thrive App for mental wellbeing, NHS approved.
• Access to a physical and mental wellbeing app offering fast remote GP access.
• In‑house training: IOSH, First Aid, Fire Safety, Gamcare and more.
• Access to trained mental health advocates for wellbeing support.

Join Our Team

At Buzz Bingo, we’re on a mission to be the nation’s No 1 choice for bingo. Our clubs across the country are smart and passionate, and we support your professional goals so you can thrive and celebrate success along the way.