At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant team in a fun and supportive environment.
- Benefits: Enjoy flexible hours, wellbeing apps, training opportunities, and staff discounts.
- Other info: Part-time role with opportunities for growth and development.
- Why this job: Be yourself while making a real difference in customers' experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 10 - 12 £ per hour.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Basildon Club offering Part-Time contracts between 16-25 hours per week. Please ensure you are able to work both evenings and weekends when applying for this role.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards
- Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Guest Services Associate - Part-Time (Evenings/Weekends) in Basildon employer: BUZZ Bingo
Join our vibrant team at the Basildon Club, where we prioritise a supportive work environment that encourages personal growth and genuine connections with customers. As a Guest Services Associate, you'll enjoy a range of benefits including access to mental wellbeing resources, in-house training, and a generous employee recognition scheme, all while working flexible hours that fit your lifestyle. With a strong focus on community and customer care, we offer a rewarding experience for those who thrive in a people-centric role.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Associate - Part-Time (Evenings/Weekends) in Basildon
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Be ready to share your stories! Think of specific examples where you've gone above and beyond for customers. This will demonstrate your passion for providing exceptional service, which is key for the Guest Services Associate role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Services Associate - Part-Time (Evenings/Weekends) in Basildon
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Tailor Your Application:Make sure to customise your application for the Guest Services Associate role. Highlight any relevant experience in customer service, especially in hospitality or retail, and explain how it relates to the responsibilities outlined in the job description.
Show Your Flexibility:Since this role requires evening and weekend availability, mention your flexibility in your application. Let us know that you’re ready to adapt and take on various tasks across the club!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Guest Services Associate, your ability to connect with customers is key. Prepare examples of how you've built rapport in previous roles, especially in hospitality or retail. Think about specific situations where you went above and beyond for a customer.
✨Know the Company Culture
Familiarise yourself with the company’s values and mission. They want someone who can genuinely be themselves at work, so reflect on how your personality aligns with their culture. Be ready to discuss why you’re excited about working in an environment that encourages growth and support.
✨Demonstrate Flexibility
The role requires flexibility across various tasks. Prepare to discuss times when you’ve adapted to changing situations or taken on different responsibilities. Highlight your willingness to jump in wherever needed, whether it’s front of house or behind the scenes.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in the role. Practice your responses to common challenges, like handling difficult customers or ensuring a safe gambling environment. This will show that you’re proactive and ready to tackle real-life situations.
