At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth club operations.
- Company: Join Buzz Bingo, the nation's top choice for bingo with a vibrant culture.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and mental wellbeing support.
- Other info: Flexible hours and opportunities for recognition and growth await you!
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in customer service management, ideally in leisure or hospitality.
The predicted salary is between 25000 - 30000 £ per year.
We have an exciting opportunity for an Assistant Manager to join us here at Buzz Bingo Basildon. This role is working full time 40 hours per week and you must have the flexibility to work our full opening hours. We are particularly excited to receive applications from anyone with a Gambling, Leisure or Hospitality Management background.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.
The Role You’ll Play
As Assistant Manager also known as our Club Operations Manager, you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the customer journey. You will lead and support your team to ensure coordination between activities and seek opportunities to recognise those that go the extra mile.
Hit the Jackpot with Our Benefits
In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
Your Responsibilities as Part of Our Team
- Assist the General/Deputy Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey
- Take responsibility for the overall Club performance in the absence of the General Manager or Deputy Manager
- Make sure all departments are operating in strict accordance with Buzz Bingo's Operating Manuals, standards and procedures
- Seek opportunities to recognise and appreciate those that go the extra mile
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Direct, delegate, coach, and support team members to ensure activities are coordinated to achieve results and support the consistent delivery of the Buzz Bingo brand
- Make sure the Buzz Bingo brand is represented throughout the Club as specified by communications and brand compliance instructions
- Make sure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Make sure all customer complaints are resolved immediately and use the feedback to improve future service delivery
- Deliver an exceptional food and beverage offering, where the quality and service is outstanding
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Previous experience of managing a team in a face-to-face customer service role, ideally within a leisure, gaming, hospitality, or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- A relentless focus upon customer service standards with strong attention to detail
- Self-aware and welcomes constructive feedback
- Committed to your own and other's development
- Evidence of leading, and coaching a team to deliver exceptional customer service
Applicants must be 18.
Locations
Assistant Manager in Basildon, Essex employer: BUZZ Bingo
At Buzz Bingo Basildon, we pride ourselves on being an exceptional employer that values each team member's contribution to our mission of becoming the Nation’s No 1 Choice for Bingo. Our vibrant work culture fosters professional growth through comprehensive training and recognition programmes, while our extensive benefits package, including mental wellbeing support and generous leave options, ensures a rewarding and fulfilling work experience. Join us in a dynamic environment where your passion for customer service can truly shine and make a difference in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Basildon, Essex
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BUZZ Bingo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BUZZ Bingo
Don't be shy about reaching out to BUZZ Bingo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Basildon, Essex
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BUZZ Bingo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
