At a Glance
- Tasks: Provide exceptional customer service and support in our kitchen and club areas.
- Company: Join a supportive team that values your individuality and growth.
- Benefits: Flexible hours, wellbeing apps, training opportunities, and generous staff discounts.
- Other info: Enjoy a dynamic work environment with opportunities for personal development.
- Why this job: Be yourself while making a real difference in customers' experiences.
- Qualifications: Previous kitchen experience and strong communication skills are essential.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Leicester Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends. Please note: This role is primarily based in our kitchen, so previous kitchen experience is essential.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- A physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards
- Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Previous kitchen experience is essential
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant - Kitchen in Anstey employer: BUZZ Bingo
Join our vibrant Leicester Club as a Customer Assistant in the kitchen, where you can truly be yourself while delivering exceptional service. We pride ourselves on a supportive work culture that encourages personal growth through various training opportunities and employee recognition schemes, all while enjoying flexible hours and generous benefits including a wellbeing app, staff discounts, and a pension scheme. With a focus on mental health and a commitment to creating a safe environment for both customers and colleagues, we offer a rewarding workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Kitchen in Anstey
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of a few scenarios where you’ve gone above and beyond for someone. Share these stories during your interview to highlight your experience and passion for service.
✨Tip Number 3
Be flexible and open-minded. The job description mentions various tasks across the club, so be ready to discuss how you can adapt to different roles. Show them you’re a team player who’s willing to jump in wherever needed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a bonus in today’s job market.
We think you need these skills to ace Customer Assistant - Kitchen in Anstey
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with people.
Highlight Your Kitchen Experience:Since previous kitchen experience is essential for this role, make sure to emphasise any relevant skills or experiences you have. Share specific examples of your work in a kitchen setting to really stand out!
Showcase Your Customer Service Skills:We’re all about exceptional service, so highlight your experience in delivering top-notch customer service. Use examples that demonstrate your ability to build rapport and handle different situations with ease.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we receive all your details without any hiccups!
How to prepare for a job interview at BUZZ Bingo
✨Know Your Kitchen Stuff
Since previous kitchen experience is essential, brush up on your culinary skills and knowledge. Be ready to discuss specific tasks you've handled in the kitchen and how they relate to the role. This will show that you’re not just a people person but also someone who knows their way around a kitchen.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in past roles. Think about situations where you went above and beyond for customers, especially in a face-to-face setting. This will highlight your ability to build rapport and relationships, which is key for this position.
✨Flexibility is Key
The job requires flexibility across various tasks, so be prepared to discuss how you adapt to different roles and responsibilities. Share experiences where you’ve successfully juggled multiple tasks or stepped outside your usual duties to help out.
✨Understand the Company Culture
Familiarise yourself with the company’s values and culture. They emphasise genuine self-expression and support for growth, so think about how your personal values align with theirs. This will help you convey that you’re not just looking for a job, but a place where you can truly belong.
