At a Glance
- Tasks: Manage and grow relationships with advertisers and media owners, ensuring they maximise platform value.
- Company: Buymedia is revolutionising media buying with a focus on efficiency and transparency.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities for collaboration and career advancement.
- Why this job: Join a dynamic team and make a real impact in the UK media landscape.
- Qualifications: 3+ years in media, strong client management skills, and a solid understanding of the UK market.
The predicted salary is between 40000 - 50000 £ per year.
Buymedia is transforming how advertisers and media owners connect, negotiate, and trade. Our platform streamlines the media buying process, creating more efficient, transparent, and data-driven relationships across the industry. We empower advertisers and media owners to collaborate smarter — delivering better results, stronger partnerships, and greater commercial value. As we expand into the UK, we’re looking for a talented Customer Success Manager with a strong understanding of the UK media landscape, excellent client management skills, and a passion for building productive media owner relationships.
Role Overview
As a Customer Success Manager, you’ll be responsible for managing and growing relationships with both advertisers and media owners, ensuring they get maximum value from the Buymedia platform. You’ll combine strategic client guidance with hands‑on support — helping clients use the platform to plan, trade, and negotiate effectively. With a strong grasp of the UK media market, you’ll be a trusted partner to clients and a key link between commercial, product, and media owner teams.
Key Responsibilities
- Client Success & Relationship Management
- Act as the primary point of contact for a portfolio of advertisers, agencies, and media owners.
- Develop a deep understanding of client objectives and translate these into effective platform strategies.
- Provide strategic guidance on media planning, buying, and negotiation best practices.
- Deliver onboarding, training, and ongoing support to ensure clients fully adopt and benefit from Buymedia.
- Build long‑term, trusted relationships that drive client satisfaction, retention, and advocacy.
- Media Owner Engagement
- Build and maintain strong relationships with UK media owners across broadcast, digital, print, OOH and audio.
- Liaise with media owners on rate structures, trading terms, and value optimisation across channels.
- Ensure accurate representation of media owner data, rate cards, and deals within the platform.
- Strategic & Commercial Support
- Deliver campaign performance insights and actionable recommendations.
- Support rate negotiations and help clients benchmark value using market insights.
- Identify opportunities for account growth and cross‑functional collaboration.
- Operational Excellence
- Coordinate with internal teams to ensure smooth campaign setup, execution, and reporting.
- Track client usage, performance, and feedback to continuously improve platform experience.
- Support internal reporting and revenue tracking through accurate commercial documentation.
What We’re Looking For
- 3+ years’ experience in media— ideally in a media agency, publisher, or platform environment.
- Solid understanding of the UK media landscape and trading dynamics across multiple channels.
- Experience managing client and media owner relationships with a commercial focus.
- Strong negotiation and rate management skills.
- Excellent communication, presentation, and interpersonal abilities.
- Analytical thinker with the ability to translate data into insights and recommendations.
- Proactive, organised, and confident operating in a fast‑paced environment.
Buymedia Customer Success Manager (UK Market) in Manchester employer: BuyMedia
At Buymedia, we pride ourselves on being an exceptional employer that champions innovation and collaboration within the UK media landscape. Our dynamic work culture fosters professional growth through continuous learning opportunities and a commitment to employee success, while our focus on building strong relationships ensures that every team member plays a vital role in transforming the advertising industry. Join us to be part of a forward-thinking company that values transparency, efficiency, and meaningful partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Buymedia Customer Success Manager (UK Market) in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the media industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your knowledge of the UK media landscape! When you get the chance to chat with potential employers, drop some insights about current trends or challenges in the market. This will show them you’re not just another candidate, but someone who truly understands the industry.
✨Tip Number 3
Prepare for interviews by practising your client management scenarios. Think about how you would handle different situations with advertisers and media owners. Being able to demonstrate your strategic thinking and relationship-building skills will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining Buymedia. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you on board!
We think you need these skills to ace Buymedia Customer Success Manager (UK Market) in Manchester
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who you're addressing. Tailor your application to reflect the values and goals of Buymedia, showing that you get what they’re all about in the UK media landscape.
Showcase Your Experience:Make sure to highlight your relevant experience in media, especially if you've worked with advertisers or media owners. Use specific examples to demonstrate how you've successfully managed relationships and delivered results in similar roles.
Be Clear and Concise:When writing your application, keep it straightforward. Avoid jargon and fluff; instead, focus on clear communication that showcases your skills and how they align with the Customer Success Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at BuyMedia
✨Know Your Media Landscape
Before the interview, brush up on your knowledge of the UK media landscape. Understand the key players, trends, and challenges in the industry. This will not only show your passion for the role but also help you engage in meaningful conversations with the interviewers.
✨Showcase Client Management Skills
Prepare specific examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve provided strategic guidance and support, ensuring clients achieve their objectives. This will demonstrate your ability to thrive in a Customer Success Manager role.
✨Be Ready to Discuss Negotiation Tactics
Since negotiation is a key part of the role, come prepared to discuss your approach to rate management and negotiations. Share any successful strategies you've employed in the past, and be ready to tackle hypothetical scenarios that may arise during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the company and the role. Inquire about their current challenges in the UK market or how they measure client success. This shows that you’re not just interested in the job, but also in contributing to their growth.
