At a Glance
- Tasks: Join our team to support Trade Customers and manage incoming sales opportunities.
- Company: buymaterials.com is a fast-growing tech company transforming the building materials marketplace.
- Benefits: Enjoy remote work options, potential stock options, and a vibrant company culture.
- Other info: Ideal for bright, entrepreneurial individuals eager to make an impact.
- Why this job: Be part of a revolutionary platform with growth opportunities in a dynamic environment.
- Qualifications: 3+ years in inside sales or account management; construction experience preferred.
The predicted salary is between 36000 - 60000 € per year.
Customer Success Representative
is a technology company looking to revolutionise the way building materials are bought and sold. We are a hyper growth company, backed by investors to lead a new way of working within construction. We connect Trade and Builders to our network of independent merchants. Allowing users to source, compare and procure through our end-to-end digital platform via mobile or desktop. We are the UK’s ultimate building materials marketplace.
We are headquartered in Edinburgh with teams in London and across Europe both building our cutting-edge platform and supporting our growing network of buyers and suppliers.
The Role
There is an exciting opportunity working remotely as part of our inside sales and partner management team. This is a role offering a chance to get in at the ground floor of a hyper growth tech business.
Your role will be to work as a team in dealing with incoming quote and order opportunities, prospecting and recruiting customers and providing a level of help and assistance to our Trade Customers. Your role will be varied both supporting our Partner Success Managers, Field Sales, and Support, being a touch point for our customers building relationships with them. Getting them onboarded and helping them grow on our fantastic platform.
The role will offer plenty of development and growth opportunities as the team increases.
You will be bright, entrepreneurial and ambitious, wishing to join a company who can offer tremendous upside. You will have some inside sales experience already and thrive in that environment with additional training will be provided.
Required Skills and talents.
- Minimum 2 Years in an Inside Sales role or Account Management
- Ideally have either Construction Experience, Builders Merchant Experience or have previously had a trade.
- Knowledge of CRM such as Salesforce, Pipedrive or Dynamics a bonus
- Highly effective problem-solving skills and outstanding communication/presentation skills
- Passion for technology and ability to understand technical concepts quickly.
- Demonstrated success in working on many activities concurrently and with minimal direction.
- Excellent work ethic and ability to thrive in a challenging environment.
Compensation
£ 35,000 – £ 40,000 OTE doe
Location: Near Edinburgh / Home
Potential Stock Options
Customer Success Manager in Dunfermline employer: buymaterials.com
At buymaterials.com, we pride ourselves on being a dynamic and innovative employer that fosters a collaborative work culture. Our Edinburgh headquarters offers a vibrant environment where employees can thrive, with ample opportunities for professional growth and development in the fast-paced tech industry. Join us to be part of a revolutionary journey in the construction sector, where your contributions will directly impact our success and the future of building materials procurement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Dunfermline
✨Tip Number 1
Familiarise yourself with the construction industry and building materials. Understanding the market and the specific needs of trade customers will help you stand out during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the construction and technology sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at buymaterials.com.
✨Tip Number 3
Brush up on your CRM skills, especially if you have experience with Salesforce, Pipedrive, or Dynamics. Being able to discuss your proficiency with these tools can give you an edge over other candidates.
✨Tip Number 4
Prepare to showcase your problem-solving abilities and communication skills. Think of examples from your previous roles where you successfully managed customer relationships or resolved issues, as these are key aspects of the Customer Success Manager position.
We think you need these skills to ace Customer Success Manager in Dunfermline
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and required skills, such as inside sales experience and knowledge of CRM systems.
Tailor Your CV:Customise your CV to highlight relevant experience in inside sales or account management. Emphasise any construction or builders merchant experience you have, as well as your problem-solving skills and communication abilities.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and your entrepreneurial spirit. Mention specific examples of how you've successfully managed customer relationships or contributed to sales growth in previous roles.
Highlight Your Achievements:In both your CV and cover letter, include quantifiable achievements from your past roles. For instance, mention any sales targets you exceeded or successful projects you led, as this will demonstrate your capability and drive.
How to prepare for a job interview at buymaterials.com
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Discuss any relevant experiences you have with tech platforms, especially in the construction or building materials sector, as this will demonstrate your alignment with the company's mission.
✨Highlight Your Inside Sales Experience
Be prepared to discuss your previous inside sales roles in detail. Share specific examples of how you've successfully managed customer relationships and driven sales, as this is crucial for the Customer Success Manager position.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities. Think of scenarios where you've had to resolve customer issues or improve processes, and be ready to explain your thought process and the outcomes.
✨Research the Company and Its Platform
Familiarise yourself with buymaterials.com and its digital platform. Understanding their services and how they connect tradespeople with suppliers will help you answer questions more effectively and show your genuine interest in the role.
