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- Tasks: Lead and inspire sales teams to exceed targets and enhance customer experiences.
- Company: Join Buy It Direct, a top UK online retailer with award-winning brands.
- Benefits: Enjoy a competitive salary, bonus potential, and a supportive work environment.
- Why this job: Shape the future of customer experience while developing your leadership skills.
- Qualifications: Experience in B2C sales management and a passion for coaching teams.
- Other info: Be part of a dynamic company that values innovation and customer satisfaction.
The predicted salary is between 36000 - 54000 £ per year.
Location: Huddersfield
Department: Sales
Salary: up to £45k DOE plus bonus potential
Hours: 39.5
Contract Type: Permanent
Are you a dynamic sales leader who thrives on delivering results and developing high-performing teams? We are looking for an inspiring Sales Manager to lead our Inbound and Outbound Sales Teams, driving revenue, profitability, and an exceptional customer experience.
About the Role:
In this pivotal role, you will be responsible for building a results-driven, customer-focused sales function that consistently hits (and exceeds!) key targets:
- Revenue Growth
- Profitability
- Conversion & Attach Rates
- Customer Satisfaction
Key Responsibilities:
- Sales Leadership & Team Management: Lead, coach, and motivate the sales teams to exceed KPIs and build a high-performance culture. Create a positive, professional environment focused on continuous learning and development. Conduct regular 1-2-1s, performance reviews, and coaching sessions. Recruit, onboard, and develop new sales talent.
- Sales Strategy & Performance: Set and monitor performance targets to achieve commercial goals. Use data and insight to identify opportunities, trends, and improvement areas. Implement effective sales strategies and incentive programmes. Collaborate with Marketing and Product teams to ensure sales campaigns are aligned.
- Customer Experience & Compliance: Champion a customer-first approach in every interaction. Manage escalations and use feedback to enhance the customer journey. Ensure compliance with company policies and ethical sales standards.
What We Are Looking For:
- Proven experience in sales management (B2C, inbound/outbound)
- A motivating leader skilled in coaching and developing high-performing sales teams.
- Commercially minded, with a strategic approach to sales planning, forecasting and data analysis.
- Excellent communicator with strong influencing skills.
- Passionate about delivering world-class customer experiences.
- Comfortable with CRM systems and performance reporting tools.
Are you ready to lead a thriving sales team and shape the future of our customer experience? Apply today and help us raise the bar even higher.
At Buy It Direct, we dare to be different. We have built this business from the ground up to become one of the UK’s largest and fastest growing online retailers. We are proud of the products and services we provide across our six well recognised, award-winning online brands including Laptops Direct, Appliances Direct, Better Bathrooms and Furniture123. We listen, learn and challenge the status quo, paying attention to the details that matter and want to delight our customers by putting them at the heart of what we do, to really understand what matters to them.
Sales Manager - B2C in Huddersfield employer: Buy it Direct
Contact Detail:
Buy it Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - B2C in Huddersfield
✨Tip Number 1
Familiarise yourself with the latest trends in B2C sales management. Understanding current market dynamics and customer preferences will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the sales industry, especially those who have experience in B2C environments. Attend local events or join online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led sales teams in the past. Highlight your achievements in driving revenue growth and improving customer satisfaction to showcase your leadership skills.
✨Tip Number 4
Research StudySmarter and our approach to customer experience. Being knowledgeable about our values and how we operate will allow you to align your answers with our company culture during the interview process.
We think you need these skills to ace Sales Manager - B2C in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales management, particularly in B2C environments. Use specific examples of how you've led teams to exceed KPIs and improved customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales leadership and your strategic approach to driving revenue growth. Mention your experience with coaching and developing high-performing teams, as well as your commitment to customer experience.
Showcase Relevant Skills: Emphasise your skills in data analysis, performance reporting, and CRM systems. Provide examples of how you've used these skills to identify opportunities and implement effective sales strategies.
Highlight Your Leadership Style: Describe your leadership style and how it fosters a positive, high-performance culture. Include examples of how you've motivated teams and managed escalations to enhance the customer journey.
How to prepare for a job interview at Buy it Direct
✨Showcase Your Leadership Skills
As a Sales Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully coached sales teams in the past, focusing on specific outcomes and improvements.
✨Understand the Company’s Sales Strategy
Research Buy It Direct's sales approach and their customer-first philosophy. Be ready to discuss how you can align your strategies with theirs and contribute to their growth and customer satisfaction goals.
✨Prepare for Data-Driven Discussions
Since the role involves using data to drive performance, brush up on your analytical skills. Be prepared to discuss how you've used data insights in previous roles to identify opportunities and improve sales outcomes.
✨Demonstrate Your Customer-Centric Approach
Highlight your commitment to delivering exceptional customer experiences. Share specific examples of how you've managed escalations or improved customer journeys in your previous positions.
