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For Companies At a Glance
- Tasks: Lead and inspire sales teams to exceed targets and enhance customer experiences.
- Company: Join Buy It Direct, a top UK online retailer with award-winning brands.
- Benefits: Enjoy a competitive salary, bonus potential, and a supportive work environment.
- Why this job: Shape the future of customer experience while developing your leadership skills.
- Qualifications: Proven sales management experience and a passion for coaching high-performing teams.
- Other info: Be part of a dynamic company that values innovation and customer satisfaction.
The predicted salary is between 36000 - 54000 £ per year.
Sales Manager – B2C
Location: Huddersfield
Department: Sales
Salary: up to £45k DOE plus bonus potential
Hours: 39.5
Contract Type: Permanent
Are you a dynamic sales leader who thrives on delivering results and developing high-performing teams? We’re looking for an inspiring Sales Manager to lead our Inbound and Outbound Sales Teams, driving revenue, profitability, and an exceptional customer experience.
About the Role:
In this pivotal role, you\’ll be responsible for building a results-driven, customer-focused sales function that consistently hits (and exceeds!) key targets:
Revenue Growth
Profitability
Conversion & Attach Rates
Customer Satisfaction
Key Responsibilities:
Sales Leadership & Team Management
• Lead, coach, and motivate the sales teams to exceed KPIs and build a high-performance culture.
• Create a positive, professional environment focused on continuous learning and development.
• Conduct regular 1-2-1s, performance reviews, and coaching sessions.
• Recruit, onboard, and develop new sales talent.
Sales Strategy & Performance
• Set and monitor performance targets to achieve commercial goals.
• Use data and insight to identify opportunities, trends, and improvement areas.
• Implement effective sales strategies and incentive programmes.
• Collaborate with Marketing and Product teams to ensure sales campaigns are aligned.
Customer Experience & Compliance
• Champion a customer-first approach in every interaction.
• Manage escalations and use feedback to enhance the customer journey.
• Ensure compliance with company policies and ethical sales standards.
What We’re Looking For:
• Proven experience in sales management (B2C, inbound/outbound)
• A motivating leader skilled in coaching and developing high-performing sales teams.
• Commercially minded, with a strategic approach to sales planning, forecasting and data analysis.
• Excellent communicator with strong influencing skills
• Passionate about delivering world-class customer experiences
• Comfortable with CRM systems and performance reporting tools
Are you ready to lead a thriving sales team and shape the future of our customer experience?
Apply today and help us raise the bar even higher.
At Buy It Direct, we dare to be different. We\’ve built this business from the ground up to become one of the UK\’s largest and fastest growing online retailers. We are proud of the products and services we provide across our six well recognised, award-winning online brands including Laptops Direct, Appliances Direct, Better Bathrooms and Furniture123. We listen, learn and challenge the status quo, paying attention to the details that matter and want to delight our customers by putting them at the heart of what we do, to really understand what matters to them.
REF-222617
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Sales Manager - B2C employer: Buy it Direct
Contact Detail:
Buy it Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager - B2C
✨Tip Number 1
Familiarise yourself with the latest trends in B2C sales management. Understanding current market dynamics and customer preferences will help you demonstrate your strategic thinking during interviews.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Be ready with specific examples that showcase your ability to drive performance and foster a positive team culture.
✨Tip Number 3
Research Buy It Direct and its various brands. Knowing their products, services, and customer base will allow you to tailor your approach and show genuine interest in contributing to their success.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you align your responses during the interview process.
We think you need these skills to ace Sales Manager - B2C
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in sales management, particularly in B2C environments. Emphasise your leadership skills and any achievements that demonstrate your ability to drive revenue and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and your strategic approach to team management. Mention specific examples of how you've successfully led teams to exceed targets and improved customer experiences.
Highlight Key Skills: In your application, clearly outline your skills in coaching, data analysis, and CRM systems. These are crucial for the role, so make sure they stand out to the hiring team.
Showcase Your Results: Include quantifiable results from your previous roles, such as percentage increases in sales or improvements in customer satisfaction scores. This will help demonstrate your effectiveness as a sales leader.
How to prepare for a job interview at Buy it Direct
✨Showcase Your Leadership Skills
As a Sales Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully coached sales teams in the past, focusing on specific outcomes and improvements.
✨Understand the Company’s Sales Strategy
Research Buy It Direct's sales approach and their key brands. Be ready to discuss how your experience aligns with their strategy and how you can contribute to their goals, particularly in driving revenue and customer satisfaction.
✨Prepare for Data-Driven Discussions
Since the role involves using data to identify trends and opportunities, brush up on your analytical skills. Be prepared to discuss how you've used data in previous roles to inform sales strategies and improve performance.
✨Emphasise Customer Experience
Given the focus on delivering exceptional customer experiences, think of examples where you've championed customer-first initiatives. Highlight how these efforts led to improved customer satisfaction and loyalty.
