At a Glance
- Tasks: Deliver and install gas appliances while ensuring top-notch customer service.
- Company: Join Buy It Direct, a growing company with a focus on customer satisfaction.
- Benefits: Earn up to £38,000 plus uncapped bonuses, healthcare, and more perks.
- Other info: Enjoy structured routes, ongoing training, and a supportive work environment.
- Why this job: Make a real difference in customers' homes with your skills and expertise.
- Qualifications: Must be Gas Safe Registered with experience in appliance installation.
The predicted salary is between 38000 - 38000 £ per year.
Salary: Up to £38,000 basic + achievable uncapped bonus (OTE £45,000)
Job Type: Full-time, Permanent
About the Role
At Buy It Direct, we are seeking a professional, customer‑focused Gas Registered Engineer/Installer to join our ‘Driven’ installation team based out of Luton. You will be responsible for delivering, installing, and testing domestic appliances (including gas appliances), HVAC products, and furniture in customers’ homes across the Southern region. This is a customer‑facing role in which you will be the sole in‑home representative of Buy It Direct, so delivering a high standard of service is essential.
Key Responsibilities
- Check vehicle, load, and planned route before departure
- Drive safely and efficiently (monitored via vehicle telematics)
- Deliver, install, and test appliances in line with company workflows
- Install gas appliances in compliance with Gas Safe regulations
- Uninstall and remove old appliances, packaging, and returns
- Ensure all tracking and job information is accurately captured
- Provide excellent customer service and ensure customer satisfaction
Performance Measures
You will be measured against key service and operational criteria:
- Successful delivery and installation
- Time taken to complete deliveries and installs
- Customer advocacy and satisfaction
What We’re Looking For
- Gas Safe Registered (essential for installing gas appliances)
- Previous experience installing white goods/kitchen appliances
- Full UK Driving Licence (max 6 points, no serious offences)
- Strong communication and customer service skills
- Ability to work from plans and detailed instructions
What We Offer
- Competitive salary with realistic uncapped bonus earning potential
- Company van (not for personal use), fuel, and tools provided
- Structured routes and consistent workload
- Ongoing training and development
- Stable, long‑term opportunity with a growing business
- Hours: 40 hours per week
- Healthcare cash plan
- Free parking
- Birthday off after a year
- Holiday purchase scheme to support work life balance
- Staff discount scheme
- Autonomy to make a difference!
Gas Engineer / Installer (Up to £38,000 DOE + OTE £45,000) employer: Buy it Direct
At Buy It Direct, we pride ourselves on being an excellent employer, offering a competitive salary and uncapped bonus potential for our Gas Engineer/Installer role based in Luton. Our supportive work culture fosters ongoing training and development, ensuring that employees have ample opportunities for growth while enjoying a stable, long-term career with a focus on customer satisfaction and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Gas Engineer / Installer (Up to £38,000 DOE + OTE £45,000)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Buy It Direct. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills as a Gas Engineer align with their needs, especially around customer service and compliance with regulations.
✨Tip Number 3
Show off your soft skills! As a customer-facing role, your ability to communicate effectively is key. Be ready to share examples of how you've handled tricky situations with customers in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Gas Engineer / Installer (Up to £38,000 DOE + OTE £45,000)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Gas Engineer/Installer. We want to see how your skills match the job description, so don’t be shy about showcasing your Gas Safe registration and any relevant installations you've done.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you can bring that to our team. Keep it friendly and professional, and make sure to mention your driving licence status.
Show Off Your Communication Skills:Since this role is customer-facing, we’re keen to see your communication skills in action. Use clear and concise language in your application, and maybe even share an example of a time you went above and beyond for a customer.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Buy it Direct
✨Know Your Stuff
Make sure you brush up on your knowledge of gas appliances and HVAC products. Familiarise yourself with the Gas Safe regulations, as you'll need to demonstrate your expertise during the interview. Being able to discuss your previous installations and any challenges you've faced will show that you're the right fit for the role.
✨Show Off Your Customer Service Skills
Since this is a customer-facing role, it's crucial to highlight your communication skills and ability to provide excellent service. Prepare examples of how you've handled difficult situations or gone above and beyond for customers in the past. This will help the interviewer see that you can represent Buy It Direct well.
✨Plan Your Route
Just like you would check your vehicle and planned route before heading out for a job, do the same for your interview. Research the company and its values, and think about how your experience aligns with their needs. This preparation will help you answer questions more confidently and show that you're genuinely interested in the position.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your problem-solving skills and technical knowledge. Think about common issues you might encounter while installing appliances and how you would resolve them. This will demonstrate your practical experience and readiness for the role.
