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- Tasks: Train and support delivery staff while ensuring excellent customer service.
- Company: Join Buy It Direct, a leading UK online retailer with a focus on customer satisfaction.
- Benefits: Enjoy healthcare cash plans, birthday off, staff discounts, and skill development opportunities.
- Why this job: Be part of a dynamic team that values training, excellence, and customer care.
- Qualifications: Must have a full UK driving licence; training experience is a plus but not essential.
- Other info: Flexible hours including weekends; opportunity to work with a supportive team.
The predicted salary is between 24000 - 32000 £ per year.
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Specialist Driver / Trainer Crawley Logistics Full time Permanent
The Role:
Specialist Driver / Trainer
Location:
Crawley
Salary:
Up to £32,000 per year plus Bonus.
Position:
Full-time / Permanent
Shift:
AM
Benefits:
Healthcare cash plan, birthday off after a year of service, staff discount scheme, and the opportunity to develop new skills, including future training in gas appliance installation.
We’re seeking an enthusiastic Specialist Driver / Trainer at Driven, part of the Buy It Direct group, to join our delivery team. You will be instrumental in training our driver installers while out on the road, delivering white goods, appliances, and furniture to our customers. You will interact with our customers, offering outstanding service to make them feel valued and serving as our company\’s trusted, friendly, and professional face.
About the Role:
As a Specialist Driver / Trainer, your primary responsibility will be to train and support all on-road staff based at the Crawley depot. You will continuously strive to improve the skills of your colleagues, ensuring they provide outstanding service to our customers.
Key Responsibilities & Accountabilities:
- Train new and existing on-road staff to ensure uniformity in service delivery and adherence to company standards.
- Collaborate with the team to load and secure products on the van, ensuring all safety protocols are followed while training in safe and economical driving.
- Deliver products to customers\’ rooms of choice, provide unwrapping services, and perform installations of appliances and furniture.
- Ensure the van is checked, clean, and secure before and after deliveries. Handle administration tasks including electronic proof of delivery.
- Support the management team by raising any issues regarding colleagues\’ ability to complete tasks and help in the training of other team members.
- Adhere to all Health & Safety guidelines and operating procedures.
About You:
- A full UK driving license with no more than 6 penalty points is essential.
- Driven attitude with a passion for training and delivering excellence.
- Experience in kitchen fitting, electrical wiring, and basic joinery desired but not essential.
- Flexibility to work varied hours, including weekends and bank holidays on a 5 over 7 basis.
- Polite and engaging when dealing with customers.
- Reliable, conscientious, hands-on, and prepared to work as part of a delivery team.
- Capable of lifting and manoeuvring large appliances.
If you have the drive to deliver exceptional training and customer service and take pride in your work, we want to hear from you.
Buy It Direct – Driving Excellence Together
At Buy It Direct, we dare to be different. We\’ve built this business from the ground up to become one of the UK\’s largest and fastest growing online retailers. We are proud of the products and services we provide across our six well recognised, award-winning online brands including Laptops Direct, Appliances Direct, Better Bathrooms and Furniture. We listen, learn and challenge the status quo, paying attention to the details that matter and want to delight our customers by putting them at the heart of what we do, to really understand what matters to them.
Hours & Benefits:
- 40 hours per week
- Healthcare cash plan
- Free parking
- Birthday off after a year
- Holiday purchase scheme to support work-life balance
- Staff discount scheme
- Autonomy to make a difference!
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Specialist Driver / Trainer employer: Buy It Direct Group
Contact Detail:
Buy It Direct Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Driver / Trainer
✨Tip Number 1
Familiarise yourself with the specific training methods and safety protocols used in the logistics industry. This knowledge will not only help you during the interview but also demonstrate your commitment to the role of Specialist Driver / Trainer.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully interacted with customers in previous roles. Being able to articulate these experiences will highlight your ability to represent the company positively.
✨Tip Number 3
Network with current or former employees of Buy It Direct, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your hands-on experience with appliances and furniture delivery. Highlight any relevant skills, such as kitchen fitting or basic joinery, as these will set you apart from other candidates.
We think you need these skills to ace Specialist Driver / Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in training and customer service. Emphasise any previous roles where you trained others or delivered exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and your ability to deliver excellent customer service. Mention specific examples from your past experiences that align with the responsibilities of the Specialist Driver / Trainer role.
Highlight Relevant Skills: In your application, clearly outline skills that are pertinent to the job, such as safe driving practices, teamwork, and any experience with kitchen fitting or appliance installation, even if it's basic.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you want to be part of Buy It Direct and how you can contribute to their mission of delivering excellence.
How to prepare for a job interview at Buy It Direct Group
✨Show Your Passion for Training
Make sure to express your enthusiasm for training and developing others during the interview. Share specific examples of how you've successfully trained or mentored colleagues in the past, as this role heavily relies on your ability to uplift the skills of your team.
✨Demonstrate Customer Service Skills
Since you'll be the face of the company, it's crucial to highlight your customer service experience. Prepare to discuss situations where you went above and beyond to ensure customer satisfaction, as this will show that you understand the importance of delivering exceptional service.
✨Familiarise Yourself with Safety Protocols
Given the emphasis on safety in the job description, be ready to talk about your knowledge of health and safety guidelines. You might want to mention any relevant training or experiences that demonstrate your commitment to maintaining a safe working environment.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios during the interview that may involve loading and securing products or handling large appliances. Practising these tasks beforehand can help you feel more confident and showcase your hands-on abilities effectively.
