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- Tasks: Train and support delivery staff while ensuring excellent customer service.
- Company: Join Buy It Direct, a leading UK online retailer with a focus on customer satisfaction.
- Benefits: Enjoy healthcare cash plans, birthday off, staff discounts, and skill development opportunities.
- Why this job: Be part of a dynamic team that values training, excellence, and customer care.
- Qualifications: Must have a full UK driving licence; training experience is a plus but not essential.
- Other info: Flexible hours including weekends; opportunity to work with a friendly, supportive team.
The predicted salary is between 24000 - 32000 £ per year.
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Specialist Driver / Trainer Bristol Logistics Full time Permanent
The Role:
Specialist Driver / Trainer
Location:
Bristol
Salary:
Up to £32,000 per year plus Bonus.
Position:
Full-time / Permanent
Shift:
AM
Benefits:
Healthcare cash plan, birthday off after a year of service, staff discount scheme, and the opportunity to develop new skills, including future training in gas appliance installation.
We’re seeking an enthusiastic Specialist Driver / Trainer at Driven, part of the Buy It Direct group, to join our delivery team. You will be instrumental in training our driver installers while on the road, delivering white goods, appliances, and furniture to our customers. You will interact with our customers, offering outstanding service to make them feel valued and serving as our company\’s trusted, friendly, and professional face.
About the Role:
As a Specialist Driver / Trainer, your primary responsibility will be to train and support all on-road staff based at the Bristol depot. You will continuously strive to improve the skills of your colleagues, ensuring they provide outstanding service to our customers.
Key Responsibilities & Accountabilities:
- Train new and existing on-road staff to ensure uniformity in service delivery and adherence to company standards.
- Collaborate with the team to load and secure products on the van, ensuring all safety protocols are followed while training in safe and economical driving.
- Deliver products to customers\’ rooms of choice, provide unwrapping services, and perform installations of appliances and furniture.
- Ensure the van is checked, clean, and secure before and after deliveries. Handle administration tasks including electronic proof of delivery.
- Support the management team by raising any issues regarding colleagues\’ ability to complete tasks and help in the training of other team members.
- Adhere to all Health & Safety guidelines and operating procedures.
About You:
- A full UK driving license with no more than 6 penalty points is essential.
- Driven attitude with a passion for training and delivering excellence.
- Experience in kitchen fitting, electrical wiring, and basic joinery desired but not essential.
- Flexibility to work varied hours, including weekends and bank holidays on a 5 over 7 basis.
- Polite and engaging when dealing with customers.
- Reliable, conscientious, hands-on, and prepared to work as part of a delivery team.
- Capable of lifting and manoeuvring large appliances.
If you have the drive to deliver exceptional training and customer service and take pride in your work, we want to hear from you.
Buy It Direct – Driving Excellence Together
At Buy It Direct, we dare to be different. We\’ve built this business from the ground up to become one of the UK\’s largest and fastest growing online retailers. We are proud of the products and services we provide across our six well recognised, award-winning online brands including Laptops Direct, Appliances Direct, Better Bathrooms, and Furniture. We listen, learn, and challenge the status quo, paying attention to the details that matter and want to delight our customers by putting them at the heart of what we do, to really understand what matters to them.
Hours: 40
Benefits: Healthcare cash plan, free parking, birthday off after a year, holiday purchase scheme, staff discount scheme, autonomy to make a difference!
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Specialist Driver / Trainer employer: Buy It Direct Group
Contact Detail:
Buy It Direct Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Driver / Trainer
✨Tip Number 1
Familiarise yourself with the logistics and delivery industry, especially focusing on training and customer service aspects. Understanding the nuances of the role will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Network with current or former employees of Buy It Direct or similar companies. They can provide valuable insights into the company culture and expectations, which can be beneficial when you’re preparing for interviews.
✨Tip Number 3
Showcase any relevant experience in training or mentoring others, even if it’s outside of a formal job setting. This could include volunteer work or informal training roles, as it highlights your ability to lead and support others.
✨Tip Number 4
Prepare to discuss specific examples of how you've delivered excellent customer service in the past. Being able to articulate these experiences will demonstrate your commitment to the role and align with the company's values.
We think you need these skills to ace Specialist Driver / Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and delivery roles. Emphasise any previous work that involved customer service, as well as your driving qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and customer service. Mention specific examples of how you've successfully trained others or improved service delivery in past roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as safe driving practices, teamwork, and communication. If you have experience with kitchen fitting or electrical wiring, be sure to include that too.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Explain why you want to work for Buy It Direct and how you can contribute to their mission of delivering excellence.
How to prepare for a job interview at Buy It Direct Group
✨Show Your Passion for Training
Make sure to express your enthusiasm for training and developing others during the interview. Share examples of how you've successfully trained or mentored colleagues in the past, as this role heavily relies on your ability to uplift the skills of your team.
✨Demonstrate Customer Service Skills
Since you'll be the face of the company, it's crucial to highlight your customer service experience. Prepare to discuss situations where you went above and beyond to ensure customer satisfaction, showcasing your polite and engaging nature.
✨Know the Company and Its Values
Research Driven and the Buy It Direct group before your interview. Understanding their mission and values will help you align your answers with what they are looking for, demonstrating that you're a good fit for their culture.
✨Prepare for Practical Scenarios
Be ready to discuss practical scenarios related to the role, such as how you would handle loading and securing products or ensuring safety protocols are followed. This will show your readiness for the hands-on aspects of the job.
