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For Companies At a Glance
- Tasks: Lead the transformation of social care services through innovative case management solutions.
- Company: Join Torbay and South Devon NHS Foundation Trust, a leader in healthcare improvement.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Why this job: Be a change-maker in social care, driving impactful improvements for communities.
- Qualifications: Experience in social care management and a passion for service improvement.
- Other info: Work in a dynamic environment with opportunities for career growth.
The predicted salary is between 46600 - 57900 £ per year.
Join to apply for the Service Improvement Operational Lead – Case Management System Programme role at Buy A Boat Now.
You will lead and be accountable for the Adults' elements of the CMS Programme practice and process work plan, as well as the shared responsibilities across teams. A senior professional within the directorate, providing strategic and operational leadership to drive through service improvement and business transformational change required for the programme. To act as the champion of the CMS Programme, champion the change and help embed the behavioural changes required to deliver the programme and realise the benefits of the change. This role will ensure connectivity and expertise within and between existing improvement activities of significant strategic importance. Lead the CMS system implementation and service improvement activity. Review and challenge existing practices to maximise efficiency and deliver benefits. You will identify support required, help achieve clarity of purpose, benefits and, ultimately, value for money. Reports to the Associate Director of Operations - Adult Social Care, accountable for CMS Programme delivery.
Job Responsibilities
- Leading the redesign of processes and services to maximise benefits from the new CMS system, improving efficiency while maintaining quality.
- Overseeing system design workplans and coordinating cross‑functional teams for development, testing, and implementation, including User Acceptance Testing (UAT).
- Managing risks and issues, developing mitigation plans, and resolving high‑profile challenges to protect organisational reputation.
- Ensuring operational readiness by working with the training lead and key stakeholders to shape the workforce training strategy, support delivery, and oversee the development of user‑focused training materials and staff briefings to embed new ways of working.
- Acting as a core Programme Board member, preparing reports, presenting updates, and ensuring agreed actions are implemented within Adult Social Care.
- Working closely with senior leaders to align programme priorities with operational needs and resolve issues quickly.
- Building strong relationships with stakeholders, elected members, and partners to support collaborative working.
- Ensuring compliance with statutory requirements (Care Act, GDPR, safeguarding) and corporate policies.
- Providing high‑level advice to Directors and the Senior Leadership Team on programme progress and strategic implications.
- Managing resources effectively, making informed decisions on staffing and budgets, and overseeing performance management to ensure expected outcomes.
Person Specification
Essential
- Relevant professional registration and evidence of recent CPD.
- Management experience in statutory social care.
- Proven experience in Adult Social Care management, leading transformation and service improvement programmes, and managing staff effectively.
- Skilled in influencing change, overcoming resistance, and driving performance improvements.
- Strong understanding of relevant legislation (Care Act, GDPR, safeguarding) and improvement methodologies.
- Ability to assess complex issues, manage risks, and make evidence‑based decisions.
- Experienced in partnership working at a senior level, including negotiation and stakeholder engagement.
- Familiarity with IT systems and digital transformation in a social care context.
- Strong leadership, decision‑making, and problem‑solving skills.
- Excellent communication and influencing abilities across all levels.
- Ability to work collaboratively with service users, carers, and professionals.
- Skilled in strategic thinking, planning, and prioritising under pressure.
- Competent in analysing and presenting complex information clearly.
- Commitment to inclusive, anti‑discriminatory practice and cultural change.
Desirable
- PRINCE2 or equivalent level of experience obtained through operational delivery.
- Being politically astute with an understanding of the political environment in which TSDFT, partners, and stakeholders operate.
- Developing and implementing innovative service models aligned with corporate and departmental objectives.
- Understanding of emerging research and best practices in risk assessment and safeguarding.
- Familiarity with data‑driven decision‑making and performance management.
- Sound financial management, including budget oversight and cost‑saving initiatives.
- Governance and compliance requirements in a public sector setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Details
- Date posted: 16 December 2025
- Pay scheme: Agenda for change
- Band: Band 8a
- Salary: £55,690 to £62,682 a year per annum
- Contract: Fixed term
- Duration: 10 months
- Working pattern: Full‑time
- Reference number: 388‑7533695‑FC&I
- Job locations: Union House, Union Street, Torquay, TQ1 3YA
Employer details: Torbay and South Devon NHS Foundation Trust, Union House, Union Street, Torquay, TQ1 3YA. Website: https://www.torbayandsouthdevon.nhs.uk
Service Improvement Operational LeadCase Management System Programme in Torquay employer: Buy A Boat Now
Contact Detail:
Buy A Boat Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Operational LeadCase Management System Programme in Torquay
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the CMS Programme. Attend events or webinars, and don’t be shy about introducing yourself – you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to service improvement and be ready to discuss how your experience aligns with their goals. We want to see you shine, so practice common interview questions and have your own ready!
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight specific examples of how you've led transformation and service improvement initiatives. We love hearing about your successes and how you’ve tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to the CMS Programme.
We think you need these skills to ace Service Improvement Operational LeadCase Management System Programme in Torquay
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service improvement and adult social care. We want to see how your skills align with the CMS Programme, so don’t hold back on showcasing relevant achievements!
Showcase Your Leadership Skills: As a Service Improvement Operational Lead, you'll need to demonstrate strong leadership abilities. Use your application to share examples of how you've successfully led teams or projects in the past, especially in challenging situations.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Avoid jargon unless it's relevant to the role, and ensure your passion for the position shines through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Buy A Boat Now
✨Know Your CMS Inside Out
Before the interview, make sure you have a solid understanding of the Case Management System (CMS) and its implications for service improvement. Familiarise yourself with how it can enhance efficiency and quality in adult social care. This will show your potential employer that you're not just interested in the role but also invested in the programme's success.
✨Demonstrate Leadership Skills
Be prepared to discuss your previous management experiences, especially in leading transformation and service improvement programmes. Share specific examples where you've influenced change and driven performance improvements. This will highlight your capability to lead the CMS Programme effectively.
✨Showcase Your Stakeholder Engagement
Since building strong relationships with stakeholders is crucial for this role, come ready with examples of how you've successfully engaged with various partners in the past. Discuss any challenges you faced and how you overcame them to foster collaboration. This will illustrate your ability to navigate complex environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities under pressure. Think of scenarios related to risk management and operational readiness, and prepare your responses. This will demonstrate your strategic thinking and ability to manage high-profile challenges effectively.
