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- Tasks: Coordinate patient journeys and manage communication in a fast-paced environment.
- Company: Join a supportive team dedicated to improving patient transport services.
- Benefits: Flexible working hours, opportunities for growth, and a friendly work culture.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Strong communication, organisational skills, and attention to detail required.
- Other info: Dynamic role with a focus on teamwork and quality service delivery.
The predicted salary is between 30000 - 42000 £ per year.
The PTS Planning & Control Room Operator is responsible for coordinating patient journeys and managing communication channels within the Patient Transport Service (PTS) and Hospital Car Service (HCS). Working in a dynamic, fast-paced environment, the role involves planning and adapting daily schedules for patient and volunteer transport, ensuring high-quality, accurate, and timely service delivery. The operator handles a large volume of enquiries and bookings, requiring excellent communication, organizational skills, and attention to detail. The role supports the achievement of efficient transport operations aligned with Trust policies, fostering collaborative relationships with staff, patients, and external agencies. Flexibility in working hours across a 7-day rota is essential to meet service needs.
Journey Planning
- Organise and coordinate patient and vehicle journeys in advance and in response to urgent or unforeseen requests.
Real-Time Scheduling
- Adapt and re-arrange schedules swiftly to accommodate sudden changes.
Communication
- Provide clear verbal directions and updates to PTS staff and HCS drivers via phone, in person, or satellite navigation links.
Enquiry and Booking Management
- Handle enquiries and bookings with accuracy, courtesy, and professionalism, ensuring all requests are processed efficiently.
Adherence to Procedures
- Follow standard operating procedures, policies, and relevant legislation to ensure safe, compliant, and high-quality transport services.
Collaboration
- Maintain effective communication and working relationships with patients, relatives, healthcare staff, external agencies, and the transport team to support seamless operations.
Resource Management
- Ensure the appropriate and efficient use of equipment and resources.
Support and Flexibility
- Work flexibly within a rota system, covering shifts across all days and times, and support colleagues as needed to meet service objectives.
Record Keeping
- Accurately record and update transport and booking information in line with trust standards and policies.
Risk and Quality Improvement
- Contribute to clinical governance through incident reporting, risk assessments, and continuous improvement initiatives.
Why Work With Us
Join a friendly, supportive team dedicated to making a positive difference in patient transport. We value diversity, professionalism, and innovation, offering opportunities for growth and development. Our flexible working environment and commitment to quality care create a rewarding workplace where your skills and dedication truly matter.
PTS controller in Torquay employer: Buy A Boat Now
Contact Detail:
Buy A Boat Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PTS controller in Torquay
✨Tip Number 1
Get to know the company! Research the Patient Transport Service and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of interaction, try role-playing scenarios with friends or family. This will help you feel more confident when discussing your experience and how it relates to the job.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past where you successfully managed schedules or handled unexpected changes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace PTS controller in Torquay
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in patient transport or similar roles. We want to see how your skills align with the PTS Planning & Control Room Operator position, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your ability to convey information clearly and professionally. Use examples from your past experiences where you’ve successfully managed enquiries or bookings.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks efficiently. In your application, mention specific instances where you’ve had to plan or adapt schedules on the fly, especially in fast-paced environments.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Buy A Boat Now
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a PTS controller. Familiarise yourself with journey planning, real-time scheduling, and the importance of communication in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, be prepared to demonstrate your verbal and written skills. You might be asked to handle a mock enquiry or booking during the interview, so practice clear and professional responses. Highlight any previous experience where you successfully managed communications in a fast-paced environment.
✨Emphasise Flexibility and Teamwork
The job requires flexibility across a 7-day rota, so be ready to discuss your availability and willingness to adapt. Share examples of how you've worked collaboratively in teams before, especially in dynamic settings. This shows that you can support colleagues and contribute to a positive work environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle unexpected changes. Think of examples from your past experiences where you had to adapt quickly or manage multiple tasks simultaneously. This will demonstrate your organisational skills and attention to detail, which are crucial for the role.
