Healthcare Support Worker - EAU4 in Torquay

EAU4 is a friendly 24 bedded medical assessment ward. We take medical patients and have close contact with both our Emergency department and the Acute Medical Unit to create flow between our areas. Our aim is to facilitate high quality care whilst focusing on discharge planning early on or transferring patients to specialist wards if needed. Working with the multi-disciplinary team, as a Healthcare Support Worker you will be responsible for assisting the nursing staff to improve and maintain high standards of care, health and well-being of patients through assessment, treatment and rehabilitation. This is a fast-paced department and would benefit from someone who is looking for a challenge and has experience in an acute setting.

Main duties of the job

• To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity.
• Provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive.
• Provide a high quality customer service which complies with relevant legislation and NHS Employment check standards.
• Be honest and learn from mistakes, and help to create a no-blame culture where people feel able to share and learn from experiences together.
• Work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department.
• Patient comfort and well-being are paramount.
• Achieving high standards of care.
• Working as part of and contributing effectively to team working.

About Us

We work in an integrated way with allied health care professionals within the locality, and are a motivated and caring team to both patients and colleagues. The team is flexible and promotes a health work/home life balance. Therefore, your package with us includes a lot more than just your pay.

Benefits

• NHS Pension Scheme
• Childcare at our day nursery
• Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
• Staff Discounts
• Career development and training opportunities
• Employee Support - Staff have access to a 24-hour helpline

Our people are caring, committed, inclusive and focused on quality. We focus on solutions and people's strengths. We encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team Torbay and South Devon.

Job responsibilities

• Undertake direct patient care, in support of, and under the delegation of the Registered Nurse, and document care given as required.
• Assist in the admission of patients.
• Monitoring and maintaining fluid balance records, food and weight charts as required for individual patients under the direction of a Registered Nurse, recording and reporting findings as required.
• Use equipment competently following training.
• Escort patients to other departments/hospitals for investigation or treatment as necessary, ensuring relevant paperwork/x-rays are available.

Person Specification

Essential Qualifications and training

• NVQ Level 3 in Health & Social Care or equivalent qualification/experience.

Desirable

• Care certificate.
• English & Mathematics at GCSE grade A-C (9-4) or level 2 functional skills.

Essential Knowledge and experience

• To demonstrate experience in a caring environment in or outside of the workplace.
• Understands the need for strict confidentiality.

Desirable

• Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health.

Essential Specific Skills

• Basic computer/keyboard skills.
• Good interpersonal and communication skills.
• Able to work under instruction, under pressure and as part of a team.

Desirable

• Healthcare competencies appropriate to area of work.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.