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- Tasks: Join our Admissions Booking Team to manage elective surgery bookings and patient communications.
- Company: Torbay and South Devon NHS Foundation Trust, a supportive healthcare environment.
- Benefits: Competitive salary, full-time hours, and the chance to make a difference in patient care.
- Why this job: Be part of a dynamic team that directly impacts patient experiences and surgical outcomes.
- Qualifications: Good education, customer service experience, and administrative skills preferred.
- Other info: Opportunity for career growth within the NHS and a collaborative work culture.
The predicted salary is between 24937 - 26598 £ per year.
We are looking for someone to join our existing Admissions Booking Team within Planned Care at Torbay Hospital on a permanent 37.5 hour per week contract. The Admissions Office is responsible for booking all elective surgery admissions for the following surgical specialties: Colorectal, ENT, Max Fax, Orthopaedics, Pain Management, Plastics, Vascular, Upper GI, Urology and Gynae.
Our Admissions Clerical Officer will need customer care experience, ideally experience of working with patient records and using a hospital database such as IHCS, Galaxy and using Microsoft applications, however this is not mandatory. We would expect candidates to have proven relevant experience of working in a similar role.
Duties will include:
- The booking of pre-operative and consent appointments and admission dates for surgery.
- Liaising with patients and other medical staff face to face and by telephone.
- Data entry.
If you are a good communicator and can work both independently and as part of a team we would like to hear from you.
Responsibilities:
- Input details on waiting lists of patients requiring elective surgery on PAS system.
- Maintain elective, patient deferred and medically deferred waiting lists including regular validation of all lists.
- Dealing appropriately with patients.
- Liaise with Consultants on waiting list management in order to meet Government targets.
- Arrange pre-assessment clinic appointments, booking on PAS, informing patients, requesting hospital medical notes.
- Comply with the requirements of Data Protection Act.
- Compile, submit on Galaxy (theatre list system) and distribute theatre lists.
- Identifying, resolving and informing others on complex issues where necessary, including forward planning to ensure smooth running of the department.
The Surgical Admissions Team has excellent communication and working relationships between our sub-speciality surgical teams, theatre, nursing, and administration teams. This ability to work seamlessly together towards our objectives is the foundation of our success and fosters the excellent working both within and outside the team.
Person Specification:
- Essential: Good standard of general education to include GCSE in Maths and English (grade C or 5 or above) or equivalent such as Functional Skills at level 1 or 2.
- Experience of administrative/typing duties.
- Ability to work on own initiative and prioritise own workload.
- Proven experience of providing a customer focused service.
- Desirable: NHS Experience.
- Knowledge of a range of patient computer software packages e.g. Choose & Book, Galaxy, Infoflex.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Admissions Clerical Officer in Torquay employer: Buy A Boat Now
Contact Detail:
Buy A Boat Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Clerical Officer in Torquay
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Admissions Booking Team at Torbay Hospital. Understanding their roles and how they work together can help you show that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with patients and medical staff, it’s crucial to demonstrate your ability to communicate clearly. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your workload and prioritise tasks. Think of examples from your past experience where you successfully juggled multiple responsibilities.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are key traits we look for in our Admissions Clerical Officer.
We think you need these skills to ace Admissions Clerical Officer in Torquay
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Admissions Clerical Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Care Skills: Since customer care experience is key for this role, don’t forget to include specific examples of how you've provided excellent service in previous jobs. We want to see how you can handle patient interactions!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your main points stand out.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at Buy A Boat Now
✨Know Your Stuff
Familiarise yourself with the specific surgical specialties mentioned in the job description. Understanding the basics of Colorectal, ENT, Orthopaedics, and others will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Customer Care Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or communicated effectively with patients and medical staff, as this role heavily relies on those skills.
✨Get Comfortable with Tech
Even if you haven't used IHCS or Galaxy before, brush up on similar hospital databases and Microsoft applications. Being able to discuss your tech-savviness will give you an edge and show that you're ready to learn quickly.
✨Team Player Vibes
Since the Admissions Team values collaboration, think of instances where you've worked well in a team. Be ready to share how you contributed to team success and how you can bring that same energy to their team.
