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- Tasks: Lead and manage the Radiology Call Centre team to ensure top-notch service delivery.
- Company: Join the Torbay and South Devon NHS Foundation Trust, dedicated to quality healthcare.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Why this job: Make a real impact in patient care while developing your leadership skills.
- Qualifications: NVQ Level 3 in Business Administration or equivalent experience required; management experience essential.
- Other info: This is a permanent role based at Torbay Hospital, with opportunities for growth.
The predicted salary is between 26530 - 29114 £ per year.
Our Radiology Booking Centre Manager will be responsible for the line management of Supervisors and teams within the Radiology Call Centre, ensuring the effective delivery of a high-quality service. The successful candidate will support the Radiology Practice Manager with the day-to-day operational management of the service, coordinating team activities with minimal supervision to maintain efficiency and service standards. A strong understanding of all roles within their area of responsibility is essential. The post holder should be prepared to provide direct support and step into operational roles when required to ensure service continuity. This role requires excellent leadership, organisational, and communication skills, with a proactive approach to problem-solving and team development.
Main duties of the job:
- To support and deputise for the Radiology Practice Manager in delivery of the administrative and clerical aspects of the Radiology patient pathways.
- To provide direct line management support of the Call centre and their clerical and administration teams in those areas.
- To monitor and ensure that the management of patients is efficient and effective, considering the individual needs of the patient and the requirements of the service.
- To support monitoring of radiology performance metrics and understand the implication of these.
- To support management of Radiology Network activities (Peninsula Radiology Network - PenRAD).
- Support the Radiology Management team continually review and improve processes to deliver an efficient and effective service to patients.
- To ensure that patients and staff are treated with courtesy, dignity and respect.
Our dedicated Radiology Administration Team is structured into three key areas: the Secretaries' Offices, the Call Centre, and the Main Office. The Call Centre Team consists of three supervisors and eight clerical officers, who are responsible for coordinating and managing appointments for patients requiring diagnostic imaging services. The Radiology Office Manager will support the Practice Manager in overseeing all aspects of the Call Centre's operations and will provide direct line management to the team.
Details:
- Date posted: 18 June 2025
- Pay scheme: Agenda for change
- Band: Band 4
- Salary: £26,530 to £29,114 a year per annum
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 388-7242693-A&C
- Job locations: Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA
Person Specification:
- Qualification/Experience:
- Essential: NVQ Level 3 qualification in Business Administration or equivalent experience
- Desirable: NVQ level 4/diploma qualification in business management or equivalent experience
- Essential: Evidence of Line management experience
- Desirable: Evidence of relevant roles
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details:
- Employer name: Torbay and South Devon NHS Foundation Trust
- Address: Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA
- Employer's website: https://www.torbayandsouthdevon.nhs.uk
Radiology Booking Centre Manager employer: Buy A Boat Now
Contact Detail:
Buy A Boat Now Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Radiology Booking Centre Manager
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Radiology Booking Centre Manager. Understanding the nuances of line management and operational support in a radiology setting will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for discussions with the hiring team.
✨Tip Number 3
Showcase your leadership and organisational skills through examples from your past experiences. Be ready to discuss how you've effectively managed teams and improved processes in previous roles.
✨Tip Number 4
Research the Peninsula Radiology Network and its activities. Being knowledgeable about the network's operations will not only impress your interviewers but also show your commitment to the role and the organisation.
We think you need these skills to ace Radiology Booking Centre Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Radiology Booking Centre Manager position. Understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your line management experience and any relevant roles you've held. Be specific about how your past experiences align with the responsibilities of managing a team in a call centre environment.
Showcase Leadership Skills: Demonstrate your leadership, organisational, and communication skills in your application. Provide examples of how you've successfully led teams or improved processes in previous roles, as these are crucial for this position.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements of the job. Mention your proactive approach to problem-solving and team development, and express your enthusiasm for contributing to the Radiology Administration Team.
How to prepare for a job interview at Buy A Boat Now
✨Understand the Role
Make sure you have a solid grasp of the responsibilities of a Radiology Booking Centre Manager. Familiarise yourself with the key duties, such as line management and operational support, so you can discuss how your experience aligns with these requirements.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership and team management abilities. Discuss situations where you've successfully led a team or improved processes, as this role requires strong organisational and communication skills.
✨Be Ready to Problem-Solve
Think of specific instances where you've tackled challenges in a previous role. The interviewers will be looking for your proactive approach to problem-solving, so be prepared to share how you handled difficult situations effectively.
✨Know the Metrics
Familiarise yourself with common performance metrics in radiology services. Being able to discuss how you would monitor and improve these metrics will show your understanding of the operational side of the role and your commitment to service quality.
