Healthcare Support Worker

Our Healthcare Support Worker will work as part of our nursing team providing personal nursing care and clinical interventions to patients in the inpatient hospital care setting.

They may contribute to the assessment of care needs and the delivery of planned care under delegation and direction of the Registered Nurse. This will include recording and documenting physiological observations and changes to the patients clinical condition. To practice in accordance of our Trust standards and policies and to work within the boundaries of their role and individual competence.

Main duties of the job

• Provide direct patient‑centred care in accordance with patient needs and in line with Trust policies. This may include providing personal care, such as washing and dressing patients, as needed, whilst promoting independence; oral care and supporting with toileting and continence needs.
• Establish and maintain good interpersonal skills. To provide and receive factual and accurate information and to overcome communication barriers using other methods, such as visual prompts, reassurance, empathy, persuasion.
• Undertake training in order to perform high‑quality clinical interventions effectively and remain competent to practice these interventions, such as clinical observations, blood glucose monitoring, urinalysis, venepuncture, removal or urinary catheter, insertion and removal of peripheral cannulas, perform ECG, calculation of BMI, all following assessment and completion of clinical competency. This is not an exhaustive list and other clinical interventions may be required depending on the area of practice.
• Assess a person\’s clinical condition, within the individual\’s scope of competence, using tools such as NEWS2 parameters, pain assessment tool, non‑verbal signs of deterioration and know how to urgently escal**ate** concerns appropriately.
• Work independently or as part of a team to plan your own workload, prioritising the clinical needs of the patients in your care.

Working for Torbay & South Devon NHS Trust where we deliver a wide range of emergency, specialist and medical services. We deliver integrated health and social care services, across a variety of settings, including inpatient acute hospital, community hospitals and outpatient clinics.

It has never been a more exciting time to join our Trust, as you will help to shape our services as we continue along our journey.

Please note

This role is not eligible for sponsorship under the UK Home Office Skilled Worker visa route, due to the increased salary threshold introduced in early May 2025. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK.

Attributes

Essential

Desirable

Qualifications And Training

• NVQ Level 3 in Health & Social Care or equivalent qualification/experience
• Care Certificate
• English & Mathematics at GCSE grade A‑C (9‑4) or level 2 functional skills

Knowledge and experience

• Previous experience in a care environment or able to demonstrate a caring nature/life experience
• Understands the need for strict confidentiality
• Working knowledge of complex care needs of some individuals/families, including Safeguarding Children & Adults, Domestic Abuse and Mental Health

Specific skills

• Basic computer/keyboard skills
• Fine motor skills for venepuncture, phlebotomy and other clinical tasks
• Good interpersonal and communication skills
• Able to prioritise and organise work
• Able to work under instruction, under pressure and as part of a team
• Record keeping competency in handwritten and electronic records
• Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
• Able to manage stress in themselves and others
• Able to offer support at times of emotional distress
• Willingness to undertake new skills and training
• Able to work as a team member or independently
• Ability to adapt behaviour to changing and challenging situations
• To be flexible, adaptable, reliable and punctual

The post holder must demonstrate a positive commitment to uphold diversity and equality policies approved by the Trust.

Healthcare competencies appropriate to area of work.