At a Glance
- Tasks: Ensure guest safety and comfort while preparing the resort for the day ahead.
- Company: Join Champneys, the UK's original health spa brand with a family-driven culture.
- Benefits: Earn up to £13.51 per hour, plus tips, with wellness incentives and discounts.
- Other info: Full training provided; great career growth and employee perks await!
- Why this job: Be a guardian of guest experience and enjoy a calm, rewarding night shift.
- Qualifications: Reliability, strong customer service skills, and attention to detail are key.
The predicted salary is between 13.51 - 13.51 £ per hour.
Contract: Part Time
Salary: up to £13.51 per hour plus tips
At Champneys, care and attention don’t stop when the day ends. As a Night Porter, you’ll play a vital role in ensuring our guests feel safe, supported and well looked after throughout the night, while helping prepare the resort for a seamless start to the day ahead. This is a trusted, responsible role – ideal for someone who takes pride in service, safety and being a calm presence overnight.
About Champneys
Champneys is the UK’s original health spa brand, built on the belief that health, beauty and wellbeing are deeply connected. Family‑owned and values‑driven, we operate award‑winning spa resorts, hotels and day spas across England. Our Front of House teams are central to our guest experience – and our Night Porters are key to keeping everything running smoothly while the resort rests.
The Role
As Night Porter, you’ll support the overnight Front of House operation, delivering excellent guest service while maintaining safety, security and presentation standards across the property. You’ll work closely with the Night Manager, handling arrivals, guest requests, security checks and night‑time administration, ensuring guests are comfortable and the resort is ready for the following day.
What You’ll Be Doing:
- Providing friendly, professional service to guests throughout the night
- Supporting guest check‑ins, check‑outs and enquiries
- Conducting regular security and safety patrols around the property
- Ensuring guest‑facing areas are clean, tidy and presentable
- Handling phone calls, wake‑up calls and taxi bookings
- Supporting luggage movements and guest requests as needed
- Carrying out night audit tasks and basic administrative duties
- Processing payments and maintaining accurate cash handling
- Liaising with Housekeeping and other departments for smooth handovers
- Reporting any maintenance, safety or security issues promptly
- Ensuring fire exits and public areas are clear and compliant
- Preparing the property for the morning team
What We’re Looking For:
- A reliable, responsible and calm individual
- Comfortable working night shifts independently
- Strong customer‑service mindset and communication skills
- Good attention to detail, especially around safety and security
- Physically able to carry out patrols and light manual tasks
- Previous hospitality or security experience is helpful but not essential – full training provided
Why Work at Champneys?
At Champneys, our Night Porters are more than overnight staff – they are guardians of the guest experience, ensuring calm, care and safety at all times. Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self‑Guided meditation
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice if required
- Other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
Night Porter in Buxton employer: Buxton Crescent
Champneys is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture where team members are encouraged to grow and excel in their roles. Located in the picturesque English countryside, our resorts provide a serene environment that enhances both personal and professional satisfaction, complemented by generous employee benefits and opportunities for career advancement.
