Field Customer Support Installer in Taunton

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We are looking for a Fibre Field Technician who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. This is a field-based role covering Taunton / Bridgewater and surrounding areas. Full training will be provided.

Purpose of this role: Field-based role facilitating the maintenance and incident response for events on the OFNL network.

Your key responsibilities are:

• Perform routine maintenance of telecoms equipment deployed in our Fibre To The Premises (FTTP) network.
• Working for the OFNL wholesale/operational brand and providing support to our Network Operation Centre (NOC) and Field engineering teams.
• This position will also require participation in a call out rota to be first responders and carry initial fault diagnosis or maintenance work during out of hours periods including weekends and public holidays.
• Contribute to the successful delivery of OFNL services.
• Day to day maintenance of OFNL's network equipment.
• Site audits against network design standards and specifications.
• Act as an OFNL representative and provide escort for third party access as required.
• Provide remote hands for NOC engineering teams.
• Provide support to field engineers during 2-person activities.
• Attend training courses and keep up to date with relevant technologies.
• Ability to demonstrate an enthusiastic and energetic approach and a passion for customer service.
• Ability to communicate both verbally and in writing and to form good relationships with staff at other levels within the business.
• NRSWA certificate.
• Duct survey certificate S6.
• Experience in network maintenance tasks, GPON/FTTH technology or telecom environment.

Conditions of Employment:

• You are required to have your criminal records checked through the Disclosure and Barring Service (DBS).
• You will hold a driving licence.
• You will be required to participate in a standby rota.

What can you expect from us:

• Cost of living annual pay review.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.

We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. You can also ask us about flexible working options. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.