At a Glance
- Tasks: Support the transport team with admin tasks and ensure excellent customer service.
- Company: Join BUUK Infrastructure, a leader in utility innovation for a sustainable future.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Other info: Dynamic workplace culture focused on safety, integrity, and teamwork.
- Why this job: Make a real difference in a company committed to net zero and employee wellbeing.
- Qualifications: GCSE Maths and English, customer service experience, and strong communication skills.
The predicted salary is between 26265 - 26265 € per year.
Job Location: Woolpit
Salary: From £26,265
Contract type: Permanent
Posting End Date: 20/05/2026
About BUUK Infrastructure: At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major driver for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
Purpose of this role: Day to day support for the Support Services Transport team.
Key Responsibilities:
- Ensure a quality service is provided to the business, including excellent customer service and attention to detail.
- Receive and deal with incoming telephone calls.
- Administrate company vehicles for BUUK, including logging and confirming accidents, repairs, maintenance, fees, tolls, MOTs, services and RFLs.
- Administrate fuel cards.
- Assist in keeping all vehicles compliant with legal and statutory requirements.
- Process new vehicle orders.
- Complete P46 submissions for company car drivers.
- Analyse and complete reconciliations for data.
- Ensure the accuracy of the transport database, process purchase invoices and deal with queries, working with finance to ensure payments are processed.
- Update the fleet system with analysis data.
- Promote a positive safety culture within the team and overall business, maintaining a safe and healthy working environment.
- Visit sites quarterly to meet drivers and check vans, and visit other UK locations as required to monitor and review ongoing activities.
- Perform any other duties as deemed appropriate by the management team.
- Ensure behaviours align with our company core values and culture.
- Maintain an office environment that is in keeping with that of a “Great Place to Work”.
- Maintain integrity and honesty, acting fairly and consistently to gain the trust of all stakeholders.
- Adopt a “can-do” attitude to support the development of the transport team and colleagues.
- Create a helpful and informative working environment.
- Maintain a respectful, considerate, and professional attitude towards colleagues and all employees within BUUK at all times.
Qualifications:
- GCSE Maths and English.
Experience / Knowledge:
- Telephone call handling.
- Customer service experience.
- Completion of admin tasks.
- Excellent communicator.
- Able to work to tight deadlines and manage own workload.
- Positive manner and operates with a “can do” attitude.
Abilities / Skills:
- Excellent verbal communication skills.
- Desirable: Ability to use Microsoft Excel.
- Proficient in Excel.
- Financial understanding.
Support Services Officer in Suffolk employer: BUUK Infrastructure
At BUUK Infrastructure, we pride ourselves on fostering a supportive and inclusive work environment that empowers our employees to excel. As a Support Services Officer in Woolpit, you will benefit from a culture that prioritises safety, integrity, and professional growth, alongside competitive salaries and opportunities for career advancement. Join us in our mission to drive innovation towards a sustainable future while enjoying the camaraderie of a team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Officer in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching BUUK Infrastructure and understanding their values. Tailor your responses to show how your skills align with their mission of supporting a net-zero future.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in customer service and admin tasks clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the BUUK team.
We think you need these skills to ace Support Services Officer in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Support Services Officer role. Highlight your customer service experience and any admin tasks you've handled, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for BUUK Infrastructure. Mention your positive attitude and how you align with our core values – we love to see that!
Show Off Your Communication Skills:Since this role involves handling calls and communicating with various stakeholders, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at BUUK Infrastructure
✨Know Your Stuff
Before the interview, make sure you understand BUUK Infrastructure's mission and values. Familiarise yourself with their commitment to net zero and how your role as a Support Services Officer fits into that vision. This shows you're genuinely interested and can align your answers with their goals.
✨Show Off Your Customer Service Skills
Since this role involves excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about specific situations where your attention to detail made a difference, and be ready to share those stories during the interview.
✨Be Ready for Admin Questions
Expect questions related to administrative tasks, especially around vehicle management and data accuracy. Brush up on your knowledge of processes like logging accidents or processing invoices, and be prepared to discuss how you ensure compliance and accuracy in your work.
✨Demonstrate Your Can-Do Attitude
BUUK values a positive and proactive approach, so come prepared to discuss how you tackle challenges with a 'can-do' attitude. Share examples of how you've contributed to a positive team environment or helped colleagues overcome obstacles in the past.
