At a Glance
- Tasks: Lead the Service Desk team and deliver exceptional customer service.
- Company: Join a dynamic IT team focused on internal customer satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Fixed term role with opportunities for growth until May 2027.
- Why this job: Make a real impact by leading a team and improving IT services.
- Qualifications: IT degree, relevant certifications, and leadership experience required.
The predicted salary is between 35000 - 45000 € per year.
Job Location: Woolpit
Salary: Competitive
Contract type: Fixed Term until end May 2027
Posting End Date: 25/05/2026
Purpose
To meet the needs of our internal customers head‑on, collaborating with our IT Core Support and delivering excellent service.
Key Responsibilities
- Lead the Service Desk team, reporting performance and progress to management.
- Provide exceptional operational customer service and minimise customer effort.
- Manage and deliver projects through planning, assignment, and stakeholder communication.
- Apply ITIL Service Management principles in Incident, Problem, Service Request management.
- Support customers in communications during major incidents.
- Develop team members through coaching, mentoring, formal training, and maintaining a skills matrix.
- Create and maintain knowledge base articles, policies and guidelines for the Service Desk.
- Implement continual improvement initiatives.
- Perform any other duties assigned by the IT Service Support Manager.
Qualifications
- IT related degree or equivalent.
- CompTIA A+, Network+, Security+ or equivalent.
- ITIL Foundation certification.
- Leadership or management training or certification.
IT Service Desk Team Leader (Fixed Term) in Suffolk employer: BUUK Infrastructure
As an IT Service Desk Team Leader at our Woolpit location, you will thrive in a dynamic work culture that prioritises collaboration and exceptional service delivery. We offer competitive salaries, comprehensive training, and ample opportunities for professional growth, ensuring that our employees are well-equipped to excel in their roles. Join us to be part of a supportive team that values innovation and continuous improvement, making a meaningful impact on our internal customers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Team Leader (Fixed Term) in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with ITIL principles and how you've led teams to success.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your leadership and customer service skills.
✨Tip Number 4
Prepare for the unexpected! In interviews, you might face scenario-based questions. Think about how you would handle major incidents or improve service desk operations, and be ready to share your ideas.
We think you need these skills to ace IT Service Desk Team Leader (Fixed Term) in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Team Leader role. Highlight your leadership experience and any relevant IT certifications like ITIL or CompTIA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a Service Desk team and how you can deliver exceptional customer service. Let us know what makes you the perfect fit for our team.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead and improve service delivery. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at BUUK Infrastructure
✨Know Your ITIL Principles
Make sure you brush up on your ITIL Service Management principles, especially around Incident, Problem, and Service Request management. Being able to discuss how you've applied these in past roles will show that you're not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team, managed projects, or developed team members through coaching and mentoring. This will help the interviewers see you as a strong candidate for guiding their Service Desk team.
✨Prepare for Customer Service Scenarios
Since the role focuses on delivering exceptional operational customer service, think about specific situations where you've minimised customer effort or resolved issues efficiently. Be ready to share these stories, as they highlight your commitment to customer satisfaction.
✨Familiarise Yourself with the Company
Research the company’s culture, values, and any recent news or projects. Understanding their approach to IT support and how they engage with internal customers will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
