Sales Support Officer in Newport

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best, ensuring they feel proud to be themselves and part of BUUK Infrastructure.

GTC, part of the BUUK Infrastructure Group, are looking for a Sales Support Officer who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service.

Purpose of this role: Providing support with sales administration, analysing sales insight data, and carrying out various administrative duties. Responsible for maintaining accurate data, preparing and issuing quotes, and managing new business enquiries.

Your key responsibilities are:

• Deliver a high standard of customer service by responding promptly and professionally to all enquiries, ensuring a consistent and positive experience from initial engagement through to post-sales support.
• Support Regional Sales Managers (RSMs) in building and maintaining strong relationships with customers, developers, and house builders, while helping to identify and maximise sales opportunities.
• Coordinate and manage project activity in line with agreed parameters, including monitoring progress, chasing updates, and ensuring timely follow-up throughout the sales and post-acceptance process.
• Prepare, review, and issue quotations, ensuring accuracy, competitiveness, and alignment with customer requirements, while handling related enquiries and resolving issues effectively.
• Maintain accurate and up-to-date records within CRM systems and internal databases, including lead management, data cleansing, project updates, and acceptance processing.
• Generate and manage new business leads using data-driven insights, ensuring no duplication within the system and supporting ongoing lead nurturing activities.
• Support the administration of new network acceptances via the QP portal, ensuring all documentation is processed accurately and within agreed timescales.
• Produce routine and ad hoc reports, ensuring data integrity and providing clear insights to support sales performance and decision-making.
• Develop and maintain a strong understanding of market trends, competitor activity, and company products and services to support informed and effective sales support.
• Collaborate with internal teams to build strong working relationships, contribute to continuous improvement initiatives, and enhance overall processes and customer experience.
• Provide flexible support across the wider Sales & Tendering team, maintaining high standards of professionalism and contributing to team objectives as required.

Qualifications: Grade C or above in English and Math GCSE or equivalent.

Experience/Knowledge: Efficient and accurate data entry.

Abilities/Skills: Excellent written and verbal communication skills. Effective communication skills at all levels. Excellent organisational skills. Ability to prioritise work effectively. Sound decision making ability. Ability to use Microsoft Office programmes.

Desirable: Knowledge and/or experience in the utility industry. Experience within Salesforce or other CRM.

What can you expect from us:

• Cost of living annual pay review.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• Referral payment of £1000 (net of tax) for successful referrals.
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.
• BUUK has an award-winning culture.
• We care about your wellbeing and safety.
• We are proud to be an equal opportunity employer, advocating for equity, diversity and inclusion.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.